# Administrative/ Customer Service Assistantpart time
• RemoteJP0000063W## Position OverviewThe client is looking to hire candidate who can support the day-to-day administration and customer service functions of the business.

The initial plan is to bring on part-time resource, monitor his/her performance and suitability, and potentially transition the successful candidate into full-time position in the future.

The client is primarily looking for quality, reliability, strong communication and relevant trade-services experience, rather than simply the lowest-cost candidate.##

Key Responsibilities
# Core ResponsibilitiesThe candidate will primarily provide administrative and customer-service support.### Administrative* Manage the company inbox.
* Monitor and respond to incoming enquiries.
* Process and track jobs.
* Assist with job scheduling.
* Maintain job records and follow-ups.
* Process and prepare quotes.
* Track outstanding jobs and customer requirements.
* Coordinate information between customers, plumbers/tradespeople and the internal team.
* Provide general administrative support.### Customer Service* Communicate with customers professionally via email and potentially phone.
* Handle routine customer enquiries.
* Follow up on jobs and outstanding requirements.
* Provide updates to customers.
* Escalate complex issues to Simon.### Scheduling / OperationsA strong candidate should be capable of taking ownership of plumber/trade scheduling and coordinating jobs effectively.

The ability to manage multiple jobs, priorities and deadlines is important.### Potential Additional ResponsibilitiesDepending on capability and experience, the candidate may also assist with:
* Invoicing
* Accounts administration
* Basic bookkeeping-related tasks




* Other operational/admin support# Software / Industry Experience### Preferred Software ExperiencePrior experience with any of the following is highly relevant:
* Simpro* ServiceM8* AeroFlow / Aeroflow* Similar field-service management / job-management software### ImportantSimpro / ServiceM8 / Aeroflow experience is preferred but not an absolute requirement.Candidates with strong experience using similar systems should still be considered.## Must Have Skills
* Strong administrative experience.
* Excellent written and verbal English.
* Strong customer-service skills.
* Good email/inbox management experience.
* Experience managing multiple tasks and priorities.
* Strong attention to detail.
* Good organisational and follow-up skills.
* Comfortable communicating with customers.
* Able to work independently and take ownership of assigned tasks.
* Reliable and consistent.
* Comfortable working Australian business hours / required client schedule.## Preferred SkillsExperience within:
* Australian trade services
* Australian plumbing businesses
* Fuel services
* Trade contractors
* Field-service businesses
* Home services




* Construction/trades administrationCandidates with UK or US trade-services experience may also be considered where the overall experience is strong.### Skills & TechnologiesStrong administrative experience and general office support skillsExcellent written and verbal English communicationStrong customer service and customer-facing communication skillsEmail and inbox managementJob processing, tracking, and follow-upScheduling and coordination of jobs, tradespeople, or field-service teamsAbility to manage multiple tasks, priorities, and deadlinesStrong organisational and time-management skillsHigh attention to detail and accuracyQuoting and preparation of quotesMaintaining accurate job records and customer informationCustomer enquiry handling and follow-upProfessional phone communication and call handlingAbility to coordinate between customers, tradespeople, and internal teamsAbility to work independently and take ownership of tasksStrong follow-up and problem-escalation skillsReliability and consistencyComfortable working Australian business hours / Brisbane timeExperience with job-management or field-service software such as Simpro, ServiceM8, Aeroflow, or similar systems is highly relevantRelevant trade/field-service administration experience, particularly plumbing, HVAC, electrical, mechanical, fuel services, construction, or home servicesBasic invoicing/accounts administration or bookkeeping exposure is advantageous but secondary to the core administrative and scheduling skills.### Work From Home Requirements
* Stable internet connection (Minimum 20 MBPS) with backup connection* Laptop/PC with updated OS (Core i5 or higher) + Backup device* Headset with explicit microphone
* Noise-free work environment during work hours
* Willingness to use Time Doctor for productivity tracking
* Not currently employed full-time elsewhere## Job DetailsCategoryADMINISTRATIVE/ CUSTOMER SERVICE ASSISTANTLocationRemoteEmployment Typepart timeSalaryTO BE DISCUSSEDExperiencemid levelApply NowJob Posted: 25 September 2026

📌 Administrative/ Customer Service Assistant (Perth)
🏢 My Virtual Mate
📍 Perth