- You bring strong product design expertise, stakeholder engagement, and the ability to take ownership, shape ideas, and turn customer needs into intuitive digital experiences.
- We provide the flexibility and support that make More a place where people love to work and achieve their ambitions.
- Together we'll make connectivity simpler and create better experiences for our customers.

More About More

More and Tangerine are quick-growing Australian-owned telecommunications brands delivering high-quality NBN, mobile, voice, and business connectivity solutions to customers across Australia. Our mission is simple: to make connectivity easy to understand, so customers can spend more time enjoying their services and less time navigating the complexities of telco.

Backed by More's strategic partnership with Commonwealth Bank, we're reaching more Australians, investing in better digital experiences and creating a challenger telco that is simpler, smarter and more customer focused. Guided by our values of Start with the Customer, Simplicity for Speed, Community of Individuals, and Collaborate to Win , we're building a culture where people can contribute new ideas, make a meaningful impact, and help shape the future of telecommunications in Australia.

About The Opportunity

As a Product Designer, you will step into a newly created role, responsible for shaping and delivering end-to-end product experiences that drive meaningful customer and business outcomes.

Role

This isn’t your traditional UX/UI role focused on interface design. The role operates at the intersection of customer, business and technology, partnering closely with Product Managers and Engineering to define what we build, why we build it and how it performs in market. You will play a critical role in:

- Designing intuitive, engaging and commercially effective customer experiences across our mobile app, customer portals, activation journeys and digital self-service platforms, with a strong focus on mobile-first design.
- Establishing consistent design standards, workflows and ways of working across our digital products.
- Driving continuous improvement through data, insights, experimentation and testing.

What You’ll Be Responsible For

Product Strategy & Problem Definition

- Partner with Product Managers and the wider business to support product priorities and define customer problems, needs and opportunities.
- Apply customer and data-driven insights to influence what gets built and contribute to trade-off decisions across value, effort and impact.

End-to-End Product Design Ownership

- Own the full design lifecycle from discovery through to post-launch optimisation, designing holistic experiences across web,



app and service journeys.
- Review end-to-end customer flows and interactions, ensuring alignment between customer experience, product intent and business goals.

Data-Driven Design & Experimentation

- Use data, analytics and customer insights to inform decisions and design experiments including A/B testing, personalisation and optimisation.
- Continuously iterate based on performance metrics and feedback, measuring success through conversion, engagement, retention and revenue impact.

Cross-Functional Product Leadership

- Operate as a core partner across Product, Engineering and Design, collaborating on strategy, prioritisation, feasibility and delivery.
- Work closely with CX and Marketing and lead design decisions that balance customer, technical and commercial needs.

Commercial & Customer Impact

- Design experiences that directly influence customer acquisition, conversion, engagement and retention.
- Understand and apply key business drivers, including growth, ARPU, churn reduction, revenue and customer lifetime value, when shaping product experiences.

Design Excellence & System Evolution

- Create high-quality user journeys, interaction models and UI designs, while evolving design systems to improve consistency, accessibility, quality and efficient product delivery.
- Incorporate AI tools into the design process to accelerate research, synthesis, prototyping and iteration.

About You

We don’t expect you to tick every box but we’re looking for someone with a strong foundation across several of the following skills:

- 5+ years’ experience in product design, ideally within digital product environments, with hands-on experience across mobile app and responsive web design.
- Strong experience across the end-to-end product design lifecycle, from discovery and prototyping through to post-launch optimisation.
- Comfortable using AI-enabled tools to support and speed up research, design and iteration. Claude Design experience is highly desirable.
- Strong product thinking, balancing customer desirability, technical feasibility and commercial viability.
- Experience with data, experimentation and performance-led design, translating customer insights into product opportunities and improvements.
- Experience working in cross-functional Product and Engineering teams,



with strong stakeholder management and influencing skills.

Key Focus Areas In Your First Few Months

You’ll focus on building context, establishing strong relationships and delivering early impact. Your priorities will include:

- Building strong relationships across Product, Engineering and key stakeholders, while developing an understanding of our products, customer journeys and priorities.
- Identifying opportunities to improve the digital customer experience, particularly across mobile and customer self-service journeys.
- Helping shape and establish Product Design principles within the Product team, bringing a strong design perspective to existing ways of working.

What We Offer

- Flexible and hybrid working arrangements that support work-life balance, wellbeing, and collaboration.
- 14 weeks paid parental leave in line with our parental leave policy.
- Free internet and mobile plan.
- An additional day of paid leave to celebrate your birthday, plus a gift voucher.
- Free access to confidential counselling and 24/7 wellbeing support through our EAP.
- A collaborative, inclusive, and high-performing culture.
- Supportive leaders and teams that value initiative, accountability, and success.

What's Next

We're committed to providing a positive and transparent candidate experience. Our recruitment process includes:

- Phone Screen: An initial conversation with our Talent Specialist to learn more about your experience, career goals and interest in the role.
- 1st Interview: A discussion with the hiring team to learn more about your experience, skills and approach to work.
- 2nd Interview: A conversation with key stakeholders to explore your experience further and discuss your working style and alignment with the role and team.

Our People & Culture

Our people are at the heart of our success. As we continue to grow, we're building a collaborative workplace where people feel valued, supported, and encouraged to share new ideas. Join us and be part of a team that's shaping the future of telecommunications while helping Australians stay connected.

Inclusion & Accessibility

Everyone's different, and that's something we value at More. We believe diversity of thought helps us build stronger teams and deliver better experiences for our customers. We welcome applications from people of all backgrounds and assess candidates based on their skills, capabilities and potential. We're committed to creating an inclusive recruitment experience and providing reasonable adjustments throughout the recruitment process and in the workplace. If there's anything we can do to support you, please let us know as part of your application.

📌 Product Designer (Melbourne)
🏢 More
📍 Melbourne