We are seeking an experienced Systems Administrator to join a busy Shared Services Operations team supporting a diverse technology environment.

This is a hands-on operational role responsible for maintaining the reliability, security and performance of key systems, servers, workstations and network-connected infrastructure. You will work closely with the Service Desk, Operations Lead, vendors and wider IT team, providing technical escalation and supporting operational activities, changes and projects.

The Role

You will be responsible for:

- Supporting and maintaining enterprise systems, servers, workstations and related infrastructure
- Providing Level 2/3 technical escalation and guidance to Service Desk teams
- Triage, prioritisation and resolution of technical incidents and service requests
- Managing system patching and ensuring appropriate security levels are maintained
- Monitoring system health and responding to incidents, outages and performance issues
- Managing and validating backups, including periodic restore testing
- Supporting Change Management activities, upgrades and infrastructure changes
- Maintaining asset registers and supporting hardware/software lifecycle management
- Maintaining accurate infrastructure and systems documentation
- Working with technology vendors on products, support and technical issues
- Supporting ITIL processes, ICT security practices and operational standards




- Contributing to policies and procedures aimed at reducing cyber risk
- Providing onsite technical support, including base visits, rollouts and project implementations

About You

We are looking for a practical and customer-focused Systems Administrator who enjoys working across both day-to-day operations and project-based activities.

You will ideally have:

- Proven experience in a Systems Administrator, Systems Engineer or similar infrastructure role
- Strong experience supporting Windows-based environments and enterprise infrastructure
- Experience with server, desktop and network-connected systems
- Strong troubleshooting and incident management capability
- Experience with patch management, monitoring and backup technologies
- Understanding of ITIL, Change Management and Problem Management processes
- Positive knowledge of ICT security and infrastructure best practices
- Experience working with vendors and third-party technology providers
- Strong documentation and knowledge-sharing skills
- Ability to provide technical escalation and mentoring to Service Desk teams
- Excellent communication and stakeholder management skills
- Ability to work independently while contributing effectively within a broader IT operations team

Apply now or contact us for a confidential discussion.

Ref: MACA114588

📌 Systems Administrator (Brisbane)
🏢 Data#3
📍 Brisbane