Dabble Millers Point, New South Wales, Australia

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Dabble Millers Point, Current South Wales, Australia

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In Australia, Dabble has been operating a licensed sportsbook under the NTRWC since 2021. We're here to deliver extraordinary - with a truly immersive socialised betting experience designed to provide evolutionary entertainment to our punters via genuine interaction and engagement.

We have office hubs in Darwin, Melbourne, Brisbane, Sydney, Adelaide, and Albury. While we support remote-friendly work, we also encourage our people to take advantage of our national network of offices, offering cross-office sponsored flights year-round to promote collaboration and connection.

Our global operations span multiple markets, including our innovative Daily Fantasy Sports app servicing the United States which launched in 2023, and our latest launch into the UK in May 2025

We are a team of highly driven enthusiasts and we are looking for our next Dabbler to join us as we continue in our journey.

- Dress for your day so you can focus on what matters
- Switch up your office, work from home, work from wherever helps you to deliver
- Genuine, like-minded team of visionaries. We welcome ideas big and small
- Scheduled focus time to encourage deep thought
- Our annual convention, Dabblecon, brings us all together to celebrate our successes and plan continued evolution over the coming year
- Each day is led through upholding our core Values: Fun, Celebratory, Community,



Evolutionary and Focus
- A minimum of five weeks of paid annual leave for all Dabblers
- Paid parental leave for both primary and secondary caregiver
- We encourage you to visit our network of offices: sponsored flights available to staff and spouse/immediate family
- Flexibility with working hours to accommodate our cross-country employee base: you are free to manage your own time
- Your wellness is our genuine concern: We sponsor access to the Sonder app for employees and their families with 24/7 support across mental health, medical advice, safety support and more
- Up to 10% annual cash bonus based on Company performance metrics
- Dabble Day Dividend: all Dabblers split the day's revenue evenly on our birthday each year. You share the workload, why shouldn't you share the reward?

Overview
A key member of the Customer Operations team, the Customer Automations Lead will drive the development, implementation, and optimisation of automation strategies within the Customer Service function. This role is pivotal in enhancing customer experience, improving operational efficiency, and reducing response times through advanced automation tools, with a strong emphasis on leveraging Intercom as a core platform. The successful candidate will lead a team (or work independently, depending on structure) to design and manage automated workflows,



chatbots, and integrations that align with the organisation's customer service objectives and regulatory requirements in the wagering industry.

Primary Location

This role is currently open to all locations within Australia.

Responsibilities

- Develop and execute a comprehensive automation strategy for the Customer Service function, aligning with business goals and wagering sector regulations
- Lead the design, implementation, and continuous improvement of automated workflows, chatbots, and self-service solutions using Intercom and complementary tools
- Collaborate with cross-functional teams (e.g., IT, Product, Compliance) to ensure seamless integration of automation solutions
- Monitor and report on automation performance metrics, such as response times, resolution rates, and customer satisfaction (CSAT)
- Manage, mentor, and guide a team of customer service or automation specialists (if applicable) to deliver high-quality automation outcomes
- Set clear performance goals and provide regular feedback to ensure team alignment with organisational objectives
- Design automation solutions that enhance the end-to-end customer journey, from onboarding to issue resolution, while maintaining a human touch where needed
- Analyse customer interaction data (via Intercom or other analytics tools) to identify pain points and opportunities for automation
- Stay informed about industry trends, emerging automation technologies, and competitor practices in the wagering sector
- Handle ad hoc Risk or other company roles as required, ensuring measurable completion and impact

Skills & Qualifications

- Proven track record of de

📌 Customer Automations Lead (Perth)
🏢 Dabble
📍 Perth