# OPERATIONS AND CLIENT SERVICE COORDINATOR VAfull time
• RemoteJP0000043G## Position OverviewAbout the RoleWe are seeking a highly organized, proactive, and customer-focused Operations & Client Services Coordinator to join our growing team. This role combines client service, quotation management, sales support, scheduling, rostering, and operations coordination, making it ideal for someone who thrives in a fast-paced service-based environment. You will be responsible for managing customer enquiries from initial contact through to booking confirmation, preparing quotations, following up on leads, coordinating staff schedules, and ensuring smooth day-to-day operations while delivering an exceptional customer experience.

Working Hours
Monday to Friday9:30 AM to 6:00 PM AEST/AEDT (Melbourne Time)30-minute unpaid breakFull-Time##

Key Responsibilities
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Key Responsibilities
## Client Services
* Respond promptly to enquiries via phone, email, website, and online platforms.
* Speak confidently with Australian clients to understand their service requirements.
* Recommend suitable services based on customer needs.
* Deliver exceptional customer service throughout the entire client journey.
* Build and maintain strong relationships with new and existing clients.
* Handle customer enquiries, concerns, and requests professionally.
* Maintain accurate customer records and communication notes within the CRM.---## Quotation Management
* Prepare accurate and professional quotations based on customer requirements.
* Send quotations promptly and efficiently.
* Follow up quotations via phone and email to convert enquiries into confirmed bookings.
* Track quotation status and customer responses.




* Work towards maximizing enquiry-to-booking conversion rates.---## Scheduling & Rostering
* Coordinate daily and weekly schedules for field staff.
* Allocate jobs based on staff availability, location, skills, and service requirements.
* Manage roster changes, cancellations, and urgent bookings.
* Ensure staff receive accurate booking information and updates.
* Optimize schedules to improve efficiency and minimize travel time.---## Operations Coordination
* Liaise daily with field staff regarding schedules and service updates.
* Monitor staff availability and rostering requirements.
* Resolve scheduling conflicts and operational issues promptly.
* Ensure services are delivered efficiently and on time.
* Support onboarding coordination for current team members.
* Assist with maintaining smooth day-to-day operations.---## Administration
* Maintain booking systems and operational records.
* Update customer and staff information.
* Monitor service completion and follow up where required.
* Prepare reports and assist with operational planning.
* Perform general administrative duties to support the operations team.## Must Have Skills### Essential
* Previous experience in one or more of the following:
* Operations Coordination
* Client Services
* Customer Service
* Administration
* Scheduling
* Workforce Rostering
* Sales Support
* Experience preparing and sending quotations.




* Strong follow-up skills with the ability to convert enquiries into confirmed bookings.
* Excellent spoken and written English.
* Confident communicating with Australian clients over the phone.
* Outstanding organizational and multitasking skills.
* Strong attention to detail.
* Excellent problem-solving abilities.
* Ability to work independently and manage competing priorities.
* Reliable internet connection and a professional home office setup.
* Proficiency with Microsoft Office and cloud-based business systems.

Preferred

Experience# CRM ExperienceExperience with Jobber CRM is highly desirable.

Candidates with experience using similar CRM, scheduling, or field service management platforms are also encouraged to apply, including:
* ServiceM8
* Housecall Pro
* Simpro
* HubSpot
* Salesforce
* Zoho CRM
* Monday.com
* ClickUp
* ServiceTitan
* Other workforce scheduling or CRM platforms## Preferred SkillsExperience in any of the following industries will be highly regarded:
* Cleaning Services
* Facilities Management
* Trades & Home Services
* Property Services
* Home Care
* Aged Care
* NDIS (not essential)
* Other service-based industries### Work From Home Requirements
* Stable internet connection (Minimum 20 MBPS) with backup connection* Laptop/PC with updated OS (Core i5 or higher) + Backup device* Headset with clear microphone
* Noise-free work environment during work hours
* Willingness to use Time Doctor for productivity tracking
* Not currently employed full-time elsewhere## Job DetailsCategoryAccount managerLocationRemoteEmployment Typefull timeSalaryTBDExperienceseniorApply NowJob Posted: 1 July 2026

📌 OPERATIONS AND CLIENT SERVICE COORDINATOR VA (Perth)
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📍 Perth