Full Time | Newcastle & Hunter Region | SCHADS Award 3.3–4.4

Manager – Disability & Support Services

Full Time | Newcastle & Hunter Region | SCHADS Award 3.3–4.4

Lead people, strengthen services and make a meaningful difference.

Activated Concepts is seeking an experienced, practical and accountable Manager – Disability & Support Services to help lead the delivery and ongoing development of our Family, Disability & Community Support Services (FD&CSS;).

This is an opportunity for an experienced disability services professional who is ready to take ownership of service delivery, lead team leaders and frontline staff, strengthen operational systems, and help build a consistent, responsive and sustainable service.

We are looking for more than someone who can keep a roster running. We need someone who can bring people together, make sound decisions, address problems early, maintain clear expectations and ensure that operational responsibilities are followed through.

You will work closely with the Executive Manager – Family, Disability & Community Support Services and Managing Director, and the wider Activated Concepts leadership team. Depending on the service structure, you will provide leadership to Team Leaders and support the coordination of frontline service delivery across a growing portfolio.

About Activated Concepts

Activated Concepts is a community-based organisation delivering services across disability, mental health, allied health, family support, aged care, nursing, behaviour support and training.

Our Family, Disability & Community Support Services team works alongside participants, families, support workers and other professionals to deliver safe, reliable and person-centred services.





Our work spans a broad range of ages, needs and support environments, including NDIS-funded supports, Supported Independent Living (SIL), community participation, individual support and related family and community services.

We are guided by our values of Understanding, Respect, Wellbeing and Excellence.

We believe positive services are built around the person - their goals, preferences, relationships, routines and right to make informed choices about their own life.

About the role

This is a hands-on operational management position with responsibility for helping services run effectively, supporting the people who deliver them and maintaining appropriate oversight of service quality, workforce performance and operational risk.

You will work across the practical realities of service delivery while contributing to the broader development of FD&CSS.;

We are looking for someone who can balance participant needs, workforce capacity, compliance requirements and business priorities without losing sight of the people behind the services.

Key responsibilities

Service delivery and operational management

- Oversee the day-to-day operation of disability and community support services, including NDIS-funded supports and SIL where applicable.
- Maintain oversight of service delivery, participant support arrangements,



roster coverage and continuity of support.
- Identify service gaps, emerging risks and operational issues, ensuring matters are addressed promptly.
- Support service planning, growth, intake and the effective allocation of workforce resources.
- Monitor service delivery information, operational performance and relevant KPIs.
- Contribute to the development and improvement of operational systems, procedures and workflows.

Leadership and workforce accountability

- Lead, coach and support Team Leaders and other designated frontline leaders.
- Provide clear direction, establish expectations and ensure accountability for delegated responsibilities.
- Support recruitment, onboarding, induction, training and workforce development.
- Address performance concerns, attendance issues and conduct matters in a timely and professional manner.
- Build a capable, consistent and responsive support workforce.
- Promote constructive communication, teamwork and appropriate escalation across the service.

Participant experience, safeguarding and quality

- Promote safe, respectful and participant-centred support.
- Ensure participant preferences, goals, dignity of risk and individual circumstances inform service delivery.
- Monitor incidents, complaints, feedback, service concerns and follow-up actions.
- Identify and elevate safeguarding concerns, restrictive practice issues and other matters requiring clinical, governance or regulatory input.
- Work collaboratively with Behaviour Support, clinical services, HR, intake and governance and compliance functions.
- Support accurate documentation, service agreements, operational records and compliance with relevan

📌 Manager – Disability (Newcastle)
🏢 Activated Concepts
📍 Newcastle