The Concourse Performing Arts Centre, Chatswood

1. DEPARTMENT OVERVIEW

The Venue Direction Department is responsible for the artistic direction, programming, production planning and successful delivery of performances, festivals and live events across The Concourse Performing Arts Centre. The department works closely with the Technical Manager, Production HR Manager and production teams to ensure the venue delivers high-quality artistic programs and experiences that align with Century Venues' strategic objectives, community expectations and commercial outcomes.

2. KEY RESPONSIBILITIES AND DUTIES

Develop and implement the artistic vision, programming strategy and annual performance schedule for The Concourse, ensuring alignment with Century Venues' strategic objectives and community expectations. Evaluate, curate and coordinate performing arts programs, festivals and live events, balancing artistic quality, audience engagement, operational requirements and commercial outcomes.

Direct the planning and delivery of productions and events, ensuring artistic, production and technical requirements are achieved within approved budgets and project timeframes. Build and maintain relationships with artists, producers, presenters, promoters, touring companies and other industry stakeholders to secure and successfully deliver high-quality productions.

Lead and manage the Production Coordinators and production personnel, providing direction, mentoring and performance management to ensure the successful delivery of artistic programs and venue operations. Develop and manage production budgets, monitor expenditure and allocate venue resources to maximise operational efficiency while maintaining the artistic integrity of productions.

Oversee venue production planning,



technical delivery and operational procedures to ensure productions comply with venue standards and deliver an exceptional experience for artists, clients and audiences.

Monitor the success of artistic programs through audience feedback, stakeholder engagement and financial performance, and recommend improvements to future programming and venue operations.

Develop and manage production budgets to ensure the financial sustainability and successful delivery of artistic programs.

Provide strategic oversight during the delivery of productions and live events to ensure artistic, operational and technical objectives are achieved.

Work closely with the Technical Manager and Production HR Manager to ensure productions are delivered to the highest artistic, technical and operational standards.

3. ORGANISATIONAL RELATIONSHIPS

Reports directly to: Chief Operating Officer

Liaises with: Heads of Department, artists, producers

Liaises with and advises: Senior Century Management

4. ACCOUNTABILITY

The position is accountable to the Chief Operating Officer and is subject to the following reviewable KPIs:

Successful delivery of artistic programs within approved budgets and timeframes

Achievement of venue attendance, audience engagement and programming objectives

Staff satisfaction and productivity





Meeting budgeted amounts for technical production sales and gross profit margins

A maximum of three client complaints per year, with an expectation that positive client responses outweigh negative by a factor of three

5. EXTENT OF AUTHORITY

Works autonomously. Makes decisions regarding staff management, promotion, training and dismissal. Liaises and negotiates with clients as required and makes financial decisions arising from those negotiations. Supervises full-time staff to ensure client and event requirements are met, and makes changes to ensure the best productivity and financial outcomes.

6. JUDGEMENT AND DECISION-MAKING

The position is expected to exercise a high level of skilled judgement in determining artistic programming, production priorities and operational requirements. The Venue Director has significant autonomy in leading the venue's artistic and production functions while ensuring compliance with organisational policies and procedures.

7. SPECIALIST KNOWLEDGE AND SKILLS

Extensive experience in the operation of audio, lighting or stage management

Extensive knowledge of performing arts, live entertainment and venue management

Strong understanding of artistic programming, production planning and event delivery

Sound general knowledge of all aspects of technical production, maintained in line with current industry standards and practices

Proven ability in the management and supervision of technical staff

Proven knowledge of WHS procedures and industry best practice

8. MANAGEMENT SKILLS

Demonstrated and proven track record in:

Time management and delegation

Operational effectiveness — managing a department to make the best and most efficient use of

📌 Venue Director (Sydney)
🏢 Century Personnel
📍 Sydney