Hotel Operations Manager - Brisbane Skytower

CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.

Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.

We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow's seamless hospitality experiences.

We are seeking an experienced and motivated Hotel Operations Manager to join our leadership team at Brisbane Skytower by CLLIX, overseeing hotel operations across approximately 495 short‐term letting apartments within a large mixed‐use residential building.

Who we are

CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide,



with continued growth planned across Australia and beyond.

Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.

We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow's seamless hospitality experiences.

We are seeking an experienced and motivated Hotel Operations Manager to join our leadership team at Brisbane Skytower by CLLIX, overseeing hotel operations across approximately 495 short‐term letting apartments within a large mixed‐use residential building.

About the Role

Reporting directly to the General Manager, you will oversee the day‐to‐day operations of Front Office, Night Operations, Housekeeping and hotel Maintenance,



ensuring seamless service delivery, operational efficiency and a consistently positive guest experience.

You will provide direct leadership to Duty Managers, the Night Manager and the Front Office team while working closely with the Building Operations Manager and other departments to maintain service standards and operational performance.

This is an excellent prospect for an experienced Hotel Operations Manager, Rooms Division Manager or an accomplished Front Office Manager looking to advance into a broader hotel leadership role.

Key Responsibilities

- Lead and coordinate daily operations across Front Office, Night Operations, Housekeeping and hotel Maintenance.
- Oversee Front Office performance, including guest arrivals and departures, room allocations, guest communications and service delivery.
- Lead, coach and develop Duty Managers, the Night Manager and Front Office team to achieve operational objectives.
- Manage staffing requirements, rosters and labour costs while maintaining service standards.
- Oversee housekeeping operations, including room readiness, cleanliness, inspections and contractor performance.
- Coordinate maintenance priorities, preventative maintenance and defect resolution to minimise room downtime.
- Manage escalated guest complaints and implement effective service recovery solutions.
- Monitor guest feedback through ReviewPro and other platforms, identifying opportunities to improve guest satisfaction.
- Oversee night audit processes, guest account controls, payment follow‐ups and operational reporting.
- Collaborate with Revenue and Reservations teams to support occupancy, room availability and commercial performance.

📌 Hotel Operations Manager (Brisbane)
🏢 Song Properties group
📍 Brisbane