Student Experience Coordinator - Remote Australia-wide

Australian Careers Training Company - Brisbane QLD

Full-Time | Remote - Australia-Wide | Global Education Organisation

Help us deliver Student Experience Excellence across the world.

At Body Athletica, we believe exceptional education extends well beyond the classroom.

From a student's first enquiry through to enrolment, learning, graduation and ongoing professional development, every interaction is an prospect to create a positive and lasting experience.

As our international Pilates education business continues to grow, we are looking for an experienced and motivated Student Experience Coordinator to help us establish and lead a responsive, consistent and high-performing Student Experience function.

This is an exciting opportunity for someone who loves supporting people, improving processes and developing teams and who wants to make a meaningful contribution to a growing international education organisation.

About Body Athletica

Body Athletica is an Australian-founded Pilates education organisation delivering instructor training across Australia and internationally.

Our courses and educational experiences bring together students, trainers and Pilates professionals from across Australia, Bali, New Zealand, the United Kingdom, Europe, Asia and North America.

We are continuing to expand our international delivery, educational programs and global community.

At the heart of our organisation is a commitment to Student Experience Excellence.

We want every student to feel heard, understood, supported and confident throughout their journey with us.

About the opportunity

Reporting directly to the General Manager,



the Student Experience Coordinator will take operational ownership of our primary student and general enquiry channels, ensuring students, prospective students, graduates and other community members receive timely, accurate and professional support.

You will be responsible for coordinating enquiries across email, social media messaging and other communication channels, while developing the systems, processes and service standards required to support our international operations.

You will also provide day-to-day leadership to our Philippines-based Student Experience Officer and help develop our broader Student Experience team as the organisation grows.

This is a hands-on coordination and leadership role, combining direct student support with team supervision, service improvement and operational development.

We are looking for someone who can build a strong service function while remaining actively involved in delivering exceptional support.

What you'll be responsible for

Student Experience & Enquiry Management

- Oversee student services and general enquiry channels, including email and social media messaging.
- Ensure students and customers receive accurate, timely and personalised responses.
- Coordinate enquiries relating to enrolments, course information, learning access, assessments, certification, workshops and general support.




- Take ownership of enquiries from initial contact through to resolution.
- Manage escalations and follow up with internal teams to ensure nothing is overlooked.
- Support appropriate handling of student complaints, sensitive matters and welfare concerns.

Team Coordination & Leadership

- Provide day-to-day supervision, coaching and support to Student Experience Officers.
- Coordinate workloads, service coverage and international handovers.
- Monitor response quality, productivity and service performance.
- Develop team knowledge, confidence and capability.
- Help establish a collaborative and accountable service culture.

Systems, Processes & Quality

- Establish and maintain a central Student Experience Knowledge Base.
- Develop clear communication templates, procedures and escalation pathways.
- Implement and monitor service standards across all communication channels.
- Support the improvement of shared inboxes, CRM systems and enquiry management processes.
- Review service quality and identify opportunities for improvement.
- Ensure student information and communication records are accurate and appropriately maintained.

Reporting & Continuous Improvement

- Monitor enquiry volumes, response times, resolution performance and recurring issues.
- Provide regular Student Experience reporting to the General Manager.
- Identify opportunities to improve student onboarding, communication and support.
- Work collaboratively with Education, Sales, Marketing, Operations, Finance and other teams to resolve issues.
- Recommend practical improvements that reduce avoidable enquiries and strengthen the overall student

📌 Student Experience Coordinator (Perth)
🏢 Australian Careers Training
📍 Perth