MAYDAY Recruitment is partnering with a highly respected organisation in the funeral services industry to appoint a National Mortuary Manager to lead standards, capability, compliance and continuous improvement across mortuary operations throughout Australia.

This is a national leadership opportunity for an experienced professional who understands that great operations are about more than processes and compliance — they're about people, care, capability and doing things properly .

You'll work across a geographically dispersed network of mortuary operations, partnering with operational leaders and specialist teams to strengthen governance, develop capability, improve consistency and ensure the highest standards of care are maintained nationally.

While experience in funeral services, mortuary operations or embalming would be highly valued, we're also open to senior professionals from clinical, healthcare, forensic, aged care, palliative care or other highly regulated environments who bring strong governance, risk, compliance and people leadership experience.

This is a national role, you can be based in NSW, VIC or QLD, with candidates from New Zealand also encouraged to apply if you are open to relocation.

What makes this role different?

This is not a head-office role where you'll simply manage policies and compliance from behind a desk.

You'll be out in the business, spending time in mortuaries, working alongside the teams, understanding how they operate and helping bring national standards to life.

You'll need to be comfortable being hands-on and visible across the network — including spending time in mortuary environments and working respectfully around deceased persons.





You'll be the subject matter leader and trusted partner for mortuary operations, working alongside experienced Mortuary Managers and operational leaders to understand what's working, identify risks and gaps, and create practical frameworks that make a genuine difference.

The role has a strong focus on:

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Governance and risk management
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Compliance, policies and procedures
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Training, competency and leadership capability
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Facilities, equipment and operational standards
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Documentation, records and audit readiness
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Continuous improvement and national consistency
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Workforce capability, retention and culture
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Care, empathy and the experience of the people doing the work

You'll need to be comfortable holding people accountable while bringing them with you. This is a consultative, collaborative and people-focused leadership role where your ability to build trust will be just as significant as your technical knowledge.

What you'll be doing

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Providing national leadership and governance across mortuary operations
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Developing and embedding a consistent national framework for mortuary standards, compliance and risk management
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Regularly travelling to mortuary locations and operational sites across Australia
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Spending meaningful time with mortuary teams to understand their environment, challenges and capability needs
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Working directly within mortuary environments and being comfortable around deceased persons
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Reviewing operational practices, identifying gaps and working with teams to implement practical improvements
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Supporting compliance with relevant legislation, WHS requirements, infection control, hazardous substances and industry standards
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Ensuring policies, procedures, records and documentation are fit for purpose and consistently maintained
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Partnering with Operations, HR, Learning & Development, Quality, WHS and Facilities to strengthen operational capability
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Developing national training, competency and mentoring pathways across mortuary roles
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Supporting Mortuary Managers and Supervisors with leadership, team engagement and capability development
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Identifying workforce risks and contributing to retention and workforce sustainability initiatives
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Supporting recruitment and workforce planning by identifying capability gaps and future needs
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Assessing facilities, equipment and resources and identifying areas for improvement
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Building strong relationships with geographically dispersed teams and understanding the realities of their day-to-day operations
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Working with relevant regulatory and health bodies where required
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Using data, reporting and documentation to provide clear recommendations to senior leadership
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Driving a culture of continuous improvement while maintaining a strong focus on care and professiona

📌 National Mortuary Operations Leader (Brisbane)
🏢 Mayday Recruitment Group
📍 Brisbane