Description
Who are we?

So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across .

We saw significant growth in 2025 and that's not about to change. We are on track to break records in 2026, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and cutting-edge products.

Your Role & Team

The Customer Service team focuses on providing support to all CreditorWatch customers, who number in the thousands. As a Customer Service Consultant , you are required to support customers with inbound enquiries via phone, live chat and email, spread over different geographies.

Additionally, your role will entail outbound activities to assist online members in unlocking and managing their accounts. You will also proactively provide suggestions for continuous improvement to team processes,



help centre management and ongoing reviews of customer feedback with the goal being to provide the team autonomy and improve the overall customer experience. As part of the role, you will also be handling commercial disputes.

This role reports directly into our Customer Service Manager . It is a hybrid working model and our office is Sydney CBD Based.

Some of your responsibilities include and are not limited to:

- Customer Care - Handle inbound and outbound customer enquiries via phone, live chat and email across different geographies, whilst maintaining our brand tone and ensuring adherence to QA standards and high CSAT scores.
- Case Management & Prioritisation - Own and progress customer cases from enquiry through to resolution, balancing competing priorities and deadlines, and demonstrating sound judgement when navigating complex matters, escalations, or multi-stakeholder investigations.
- Customer Advocacy & Insights - Be the voice of the customer within the business, sharing feedback and insights to improve products and customer experience.
- Dispute Resolution - Investigate and manage commercial disputes between customers and their debtors, tracking timelines and engaging multiple stakeholders




- Ad-hoc Projects - Solve real business problems and deliver meaningful improvements that directly enhance the customer experience. You'll own and drive initiatives focused on streamlining processes, boosting efficiency, and driving customer-centric outcomes.

Our ideal candidate

To be successful in this role, you'll ideally have a couple years of experience as a Customer Service Agent under your belt. Hereat CreditorWatch, our customers come first, so you will have a passion for providing world class service and driving positive NPS engagement - your communication and active listening skills come second to none.

You'll have strong problem solving, dispute handling, time management, and written and verbal communication.

If you happen to have experience working on any exciting projects, it'd be highly advantageous.

More than just work

️ Keep Active - All employees get a Fitness First Platinum gym membership.

️ Daily Fuel - Barista-made coffee, breakfast, snacks, lunches and drinks on us - we got you

️ Wellness Days - Receive an additional day off each month. Whether you're pursuing physical activities, cultivating your mental wellbeing or supporting your community this is your time to switch off from work.

️ Monthly Massages - We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.

Fun Activities - We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah we own a boat)

📌 Customer Service Case Manager (Sydney)
🏢 CreditorWatch
📍 Sydney