Position Title: ServiceNow Developer

Location: Sydney, Australia
Role Purpose

This role is a Full Stack JavaScript Developer is responsible for designing, building, and maintaining secure, scalable, and high quality applications that extend and enhance our ITSM platform (ServiceNow).
Operating within a cybersecurity focused Managed Services environment, this role requires robust full stack JavaScript expertise across backend, frontend, and API development, combined with a security first mindset. The developer will take ownership of end to end solutions-from requirements and design through implementation, testing, and support-working closely with ServiceNow administrators, engineers, and business stakeholders.
Key Responsibilities

Summary
Key accountabilities for this role are as follows:

- Application Development: Design and develop custom JavaScript applications within our ServiceNow platform to automate business processes and resolve complex operational challenges.

- Requirements Gathering: Collaborate with stakeholders across the organization to understand their needs and translate them into technical solutions within ServiceNow.

- Security & Compliance: Implement secure coding practices aligned to SSDLC principles, including data protection, access control, and auditability.

- Customization and Integration: Customize existing applications and integrate with external systems and APIs to enhance functionality and user experience.

- Quality Assurance: Conduct thorough testing of developed applications and solutions. Ensure compliance with coding standards and best practices.





- Continuous Improvement: Identify technical debt and opportunities to improve platform reliability, developer experience, and delivery velocity.

- Documentation and Support: Create comprehensive documentation for developed applications and provide ongoing support and enhancements based on user feedback.

- Collaboration: Work closely with the System Administrators and other IT team members to ensure seamless implementation and operation of developed applications.

Skills, Knowledge & Expertise

What we are looking for in you
Minimum Requirements

- Very strong knowledge of JavaScript, NodeJS and the React framework

- Experience with modern JavaScript tooling (ES6+, npm, build pipelines)

- Experience designing and consuming APIs in production environments

- Ability to write clean, maintainable, well documented code

- Understanding of Secure authentication & authorisation techniques

- Strong knowledge of both Server and Client Side JavaScript development

- General programming skills and understanding of secure software development lifecycle (SSDLC)

- Excellent communication and teamwork abilities





- Ability to manage multiple projects simultaneously and meet deadlines

- Creative thinking and problem-solving skills

Desirable Requirements

- Bachelor's degree in computer science, information systems, or related field

- Significant demonstrable experience specific to Full Stack JavaScript development.

- Other relevant certifications.

- Experience working in a security focused environment

- Knowledge of the ServiceNow Ecosystem is not a requirement but would be useful.

Behaviours:

- Working Hours: The working hours are hrs Mon-Fri, and you would be expected to be working and contactable throughout those times. There is no scheduled out of hours work but may be required in emergency situations only.

- Professionalism : Conduct yourself with professionalism, integrity, and ethical behaviour in all interactions and situations.

- Accountability: Takes ownership of deliverables and sees work through to completion.

- Proactive : Demonstrate a proactive approach to process improvement and process creation, ensuring conformity to the standards of the GMS Development Team.

- Learning mindset: Actively keeps skills current in a fast evolving JavaScript and security landscape.

- Collaboration : Work well within a team environment, communicating effectively with colleagues from different departments and sharing insights to improve security posture.

- Adaptability : Embrace changes in technology and processes, adapting to new challenges and learning quickly in a dynamic security landscape
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📌 ServiceNow Developer (Sydney)
🏢 Ncc Group
📍 Sydney