About the role:

We are seeking an experienced Enterprise Service Management (ESM) Senior Developer/Administrator to join our team and contribute to the ongoing development, enhancement and support of the ServiceNow platform, products and solutions.

The role provides hands-on technical expertise across ServiceNow development, configuration and integration, working collaboratively with the team and key stakeholders to translate business and operational requirements into robust, sustainable solutions that are effectively designed, developed, tested and implemented.

The position also contributes to maintaining the long-term health of the platform by promoting development standards, reducing unnecessary customisation and supporting solutions that are stable, scalable, maintainable and aligned with platform governance.

The role is part of Victoria Police's Information, Communication & Digital Technology (ICDT) Division. The Information, Communication and Digital Technology (ICDT) Division delivers the technology products and services that Victoria Police rely on today, while enabling the capabilities needed for the future.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

- Maintaining the stability, security, performance and usability of the ServiceNow platform across all environments.
- Designing, developing, configuring and maintaining ServiceNow applications, services and solutions, delivering new functionality and enhancements.
- Providing ongoing platform support and incident resolution, including troubleshooting and remediation.
- Planning,



executing and supporting platform upgrades, releases and changes, including testing and deployment.
- Supporting the end-to-end development lifecycle, working collaboratively with the team and stakeholders to deliver reliable and sustainable solutions.

About You:

The successful candidate will ideally have the following skills and experience:

- Tertiary qualifications in Information Technology, Computer Science or related discipline
- Minimum 3 years of hands-on ServiceNow development and administration experience
- Experienced with core and extended modules like ITSM or WSD
- Experienced with data modelling, form and list design, Access Control Lists (ACLs) and managing Update Sets across inst ances
- Experienced with workflow and process automation
- Experienced with Business Rules, coding and scripting
- Experienced with integration technologies and orchestration
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS) in ITSM or WSD will be highly regarded.
- Strong working knowledge of IT Service Management (ITSM) principles and ITIL practices (incident, problem, change, and request management)




- Experience in delivering performance analysis and insight to drive improvement
- Ability to cultivate productive working relationships, facilitate cooperation and partnerships
- Ability to work with minimal supervision and prioritise own task

Further Information:

- One (1) x full-time, ongoing position available.
- This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
- The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
- The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
- We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and cooperative workplace that respects the culture and values of Victoria Police.

Your application must include:

- Resume
- Completed application form - the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.

Applications close midnight, Wednesday 4 November 2026.

Please Note: All applications will need to be submitted through one of the following platforms: Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.

For further information, please contact: please contact: Leah Penaflor

📌 Senior Developer (Melbourne)
🏢 Victoria Police
📍 Melbourne