Assistant Retail Supervisor Lifeline

- Employment Term: Permanent Full Time

- Location: Maroochydore

- Remuneration: $28.89 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performers

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

Make a meaningful difference with Lifeline

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.

As an Assistant Retail Supervisor , you'll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of Queensland's leading charity retail brand . Everyday our 120 stores across Queensland sell donated goods, giving pre-loved items a second life and bringing in profit to support our Crisis Support Line and suicide prevention services.

Let's make a meaningful difference, together.

Your part in our Lifeline team

Along with your passion for your local community and leading a store that provides great customer service you will:

- Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes





- Support the Retail Supervisor in all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved

- Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved

- Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries.

- Identify issues and opportunities based on selling and customer feedback

- Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy

- Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

What makes a difference for us

To be successful for this role you will need to be/have:

- Be passionate about Lifeline and be able to articulate its purpose

- Demonstrated experience in retail management (or hospitality management), including experience in coaching and mentoring people

- Ability to deliver a high level of customer service and exceed customer expectations

- Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles,



including but not limited to customer service, visual presentation, online marketing and stock control

- Create a values driven, diverse and safe employment workplace that attracts, engages and retains skilled employees and volunteers

- Communicate promotional event information to maximise results

- Identify issues and opportunities based on trends and customer feedback

- Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives

- Strong problem solving and influencing skills

- Ability to use a retail business systems, POS and Microsoft Office

What makes a difference for you?

- NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

- Staff Discounts: Participation in our team member purchasing program

- A recognition and rewards platform , providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

- 12 weeks paid parental leav e and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

- Diversity and inclusive leave , offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwa

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