Technical Support Engineer
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About the role
As a Technical Support Engineer you will be responsible for managing and resolving the most challenging issues, understanding a broad range of technologies and working closely with the Development and Operations staff. This is a customer-facing role and therefore it requires strong customer service skills in addition to strong technical skills.

Responsibilities:
- Manage and resolve complex technical issues across the frontend stack in collaboration with Development and Operations teams.
- Provide excellent customer service and clear communication to stakeholders.
- Troubleshoot, diagnose, and document issues to drive permanent fixes.
- Collaborate with product and engineering teams to drive product quality and reliability. Qualifications (min 5 years):
- Demonstrated ability to troubleshoot difficult technical issues
- Working knowledge of the components in a web applications stack
- Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
- Experience with relational databases (e.g. MySQL, Oracle)
- Excellent verbal and written communication skills
- Works well in a team environment




- Strong personal commitment to quality and customer service
- Ability to understand and communicate complex technical systems
- Proven ability to maintain a qualified demeanor when handling complex user issues Desired

Skills:
- Experience with one or more ServiceNow ITOM and ITAM products (CMDB & Asset Management, Orchestration, Discovery, Mid Server, Service Mapping, Cloud Provisioning and Governance)
- Understanding of SNMP traps and MIBs/OIDs
- Understanding of Networking concepts including TCP/IP, HTTP, firewall, load balancer and ports
- Familiarity with Powershell script
- Familiarity with VMware, AWS, Azure, Amazon EC2 including appropriate template types (ARM templates, CFT), Event Management Systems
- Experience with network troubleshooting tools such as Wireshark, Traceroute

Education:
- Bachelor's in computer science (or related technical degree) preferred. Please Note: Due to the nature of the role, candidates must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

How to apply
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or send your latest CV to [email protected] for a confidential discussion.

Location:
- Sydney, New South Wales, Australia

Salary:
- Range provided by Salt; actual pay depends on skills and experience

📌 Technical Support Engineer (Sydney)
🏢 Salt
📍 Sydney