At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong for our community. We focus on the delivery of exceptional services, infrastructure and facilities for our community. Our aim is to work toward the community's goals in the Our Wollongong Our Future Community Strategic Plan 2035. Wollongong is a great place to work, live and play Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people. We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more

about us
here. The Opportunity You will play a key leadership role in delivering library services that connect communities, support lifelong learning and create positive customer experiences across Wollongong's southern library network. Working as part of the library leadership team, you'll lead operational service delivery across multiple locations, support Team Leaders and employees, and contribute to the broader direction of Wollongong City Libraries. This is an opportunity to bring your library operations expertise, people leadership skills and sound judgement to a role where no two days are the same. You'll support a diverse team delivering frontline library services, home library services, community programs and customer experiences that make a genuine difference to the community. You'll work closely with employees, library leaders, community stakeholders and Council colleagues while helping guide the team through an exciting period of change and growth. This is a 35 hour per week, term contract position for 1 year with the possibility of extension, offering a salary from $122,715 up to $138,237 per annum plus superannuation. (Salary will be assessed based on skills,



experience and qualifications.) As library services are delivered across multiple locations, you will be willing and able to work across library sites within the Wollongong Local Government Area as operationally required. Occasional evening and weekend work may also be required. Applicants should also be physically capable of undertaking the duties outlined in the Position Description. This is a child-related position and requires a NSW Working With Children Check. Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid Working With Children Check. What you will be doing
- Lead and support library employees and Team Leaders to deliver high-quality, customer-focused services across multiple library locations.
- Coordinate day-to-day library operations, ensuring services remain responsive, inclusive and aligned with community needs.
- Support the delivery of services including frontline library operations, community programs and home library services.
- Build a positive team culture through coaching, mentoring, performance support and capability development.
- Navigate complex people matters and workplace challenges with professionalism, fairness and sound judgement.
- Work collaboratively with colleagues across Wollongong City Libraries to contribute to strategic initiatives, projects and service improvements.




- Support change initiatives and help teams adapt to evolving service models and community expectations.
- Monitor service delivery outcomes, analyse information and apply insights to improve customer experience and operational performance.
- Foster strong relationships with community groups, stakeholders, library partners and Council teams.
- Promote a safe, inclusive and welcoming environment for customers, employees and volunteers. About you You are an experienced library operations leader who enjoys supporting people, solving problems and delivering services that positively impact the community. You hold a degree or higher qualification in a relevant field and bring experience working within a library service environment. You understand what effective library operations look like and can confidently lead teams in busy, customer-focused settings. You are equally comfortable supporting employee development, managing performance matters and making informed operational decisions. You build trust through your communication style, adapt your approach to different situations and remain focused on achieving positive outcomes for both customers and employees. You also bring:
- Experience leading and developing teams in a library, community, customer service or similar service delivery environment.
- Confidence managing operational priorities across multiple locations or service areas.
- Robust interpersonal, communication and negotiation skills.
- Experience supporting teams through change, challenges and evolving service requirements.
- A collaborative approach and commitment to working as part of a broader leadership team.
- Sound judgement and the ability to navigate complex employee, customer and ope

📌 Coordinator Library Operations (Wollongong)
🏢 Careers at Council
📍 Wollongong