SEEK Pass is a trusted digital passport used by over 5 million people to manage and share their verified identity, credentials and documents. We aim to integrate across the HR ecosystem to provide more value, security and convenience for individuals and organisations in employment-related processes. Our primary use case today is helping job seekers to stand out on SEEK by pre-verifying their qualifications, licences and other credentials so that employers can shortlist them with confidence and speed. We operate as a distinct cross-functional business unit, with integrations into SEEK’s job marketplaces across Asia-Pacific. Learn more about SEEK Pass at: https://seekpass.co The SEEK Group SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation. Find out more

about us
by visiting https://www.seek.com.au/about/ . ‘Our SEEK’ At SEEK our biggest asset is our people, and we are proud of our community of valued, talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:
- Passion: we are passionate about SEEK, our purpose, our customers and our community
- Team: we care about each other and collaborate to achieve together
- Delivery:



we execute with excellence and achieve excellent results
- Future: we think and act for the long term The Role Reporting to the Head of Operations, the Senior Operations Manager is responsible for leading the Operations function of a SEEK Pass sub-domain comprising of 2-5 cross functional squads focused on solving a set of important user Jobs to be Done (JTBD) related to digitalised identity and trusted information. Ops leads embedded within each squad will report directly to this role. Alongside your co-leaders from Engineering and Product, you form part of the sub-domain leadership team. In our ‘shared leadership’ model, sub-domain leaders are collectively responsible for the overall roadmap, design, delivery and optimisation of the JTBD and product features that your sub-domain is responsible for. Sub-domains at SEEK Pass include:
- Trust: adding trust to claims by building user journeys to seamlessly collect and verify a diverse range of information to ensure that the claims are true
- Value: building user friendly products that allow individuals and organisations to easily manage their trusted information
- Enable: developing the underlying platform technology and operations tooling that underpin SEEK Pass, including deploying the latest AI/ML techniques. The ability to effectively operate within a shared leadership model is highly valued at SEEK Pass. By operating in autonomous & accountable cross-functional squads arranged into a sub-domain,



we can lift creativity and engagement, develop talent, share context, and scale up the business in a rapidly evolving environment. The Team SEEK Pass is a cross-functional scale-up that operates as a distinct business unit in SEEK. We currently employ over 80 people across software engineering, product, operations, and commercial teams in Melbourne, Sydney and Kuala Lumpur. This role is based in Sydney, but occasional brief travel may be required. This role will report to the Head of Operations, and work closely with the wider operations team, sub-domain co-leaders, engineers, UX designers & product people. Company Description About SEEK Pass SEEK Pass is a trusted digital passport used by over 5 million people to manage and share their verified identity, credentials and documents. We aim to integrate across the HR ecosystem to provide more value, security and convenience for individuals and organisations in employment-related processes. Our primary use case today is helping job seekers to stand out on SEEK by pre-verifying their qualifications, licences and other credentials so that employers can shortlist them with confidence and speed. We operate as a distinct cross-functional business unit, with integrations into SEEK’s job marketplaces across Asia-Pacific. Learn more about SEEK Pass at: https://seekpass.co The SEEK Group SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performa

📌 Senior Operations Lead (Sydney)
🏢 SEEK
📍 Sydney