Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve reliable health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience
- and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description
Are you a Medical Affairs leader who thrives at the intersection of strategy, operational excellence, digital innovation and capability building? This is a rare opportunity to shape the future of Medical Excellence across Australia and New Zealand, leading a team that enables smarter ways of working, stronger scientific engagement and measurable business impact. As Senior Manager, Medical & Operational Excellence, you will partner with senior Medical, Technology, Customer Excellence and cross-functional leaders to improve how Medical Affairs plans, executes, measures and evolves — helping build a more connected, insight-led and future-ready Medical organisation. Key Duties And Responsibilities Lead the Medical & Operational Excellence function and translate affiliate, Area and Global Medical Excellence priorities into a clear, practical and measurable functional roadmap. Provide line management, coaching, development and performance support to the Medical Excellence Manager and Medical Innovation & Capability Manager, while establishing clear accountabilities and effective collaboration across the function. Prioritise work across Field Medical Excellence, Head Office Medical Excellence, medical planning and execution, digital and omnichannel enablement,



systems, capability, training governance, process improvement and innovation. Advise the Head of Medical Operations & Excellence and Medical Leadership Team on Medical Excellence opportunities, risks, capability gaps and operational priorities. Shape the detailed operating model, role boundaries, services and ways of working of the Medical Excellence function as business needs evolve. Establish fit-for-purpose governance, service standards, decision rights, portfolio reviews and escalation pathways for the Medical Excellence function. Monitor capacity, workload, risks, dependencies, delivery status and benefits across the functional portfolio and recommend adjustments to priorities or resourcing. Embed a culture of accountability, experimentation, learning, simplification and continuous improvement. Provide strategic oversight of Medical Excellence across both Field and Head Office Medical teams, ensuring strong alignment between capability development, scientific planning, customer engagement and execution. Lead or sponsor initiatives supporting Field Medical Excellence, including capability priorities, onboarding, coaching excellence, IFT Fundamentals, scientific engagement, insights, metrics and dashboards. Lead or sponsor initiatives supporting Medical Managers and Senior Medical Managers, including medical planning, scientific communications planning, content use, tactical execution,



insight integration and cross-functional ways of working. Establish meaningful measures and dashboards that demonstrate execution quality, adoption, efficiency, outcomes and the value delivered by Medical Affairs. Maintain a strong customer orientation and direct understanding of Field Medical execution through appropriate engagement with field teams and, where relevant, occasional co-visits with healthcare professionals. Use these insights to ensure Medical Excellence strategy, capability priorities, systems and processes remain practical, customer-focused and grounded in the realities of scientific engagement. Promote consistent, customer-focused and compliant Medical Affairs practices while allowing fit-for-purpose approaches across different teams and therapeutic areas. Provide strategic direction for Medical digital, omnichannel, systems, workflow, automation and responsible artificial intelligence initiatives in partnership with Medical Leadership, Business Technology Solutions, Customer Excellence, Compliance, Quality and other stakeholders. Oversee a coherent approach to Medical process architecture, SOP governance, document lifecycle governance and training governance, ensuring clear ownership, appropriate controls, relevant curricula and sustainable adoption. Guide development of materials-review capability, content and approval workflows, reviewer and material-owner capability, and compliant adoption of emerging technologies across the affiliate, while maintaining a strong operating partnership with the Therapy Area Specialist Manager and Materials Review team. Champion compliance-by-design, user-centered process improvement and scalable capability solutions that improve quality, efficiency and

📌 Senior Manager, Medical (Sydney)
🏢 BioSpace
📍 Sydney