About Cover Genius Cover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world’s largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda, Booking.com, Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences. Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales. Coming off a stellar year with 40% YoY revenue growth and a recent $100M capital raise, putting our valuation at $1.9BN, we are accelerating into our next phase of growth. As part of our team, you’ll help drive our AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market. Our people are: Accountable, customer-obsessed, collaborative, driven Our people are not: Passive, defensive, siloed, hesitant

About the Role
As an IT Engineer II in our Security & IT Operations Team, you will own the Management of Employee devices and key business applications. To drive success in this role, you should possess a solid background in systems administration and automation, coupled with excellent problem-solving abilities. You will collaborate closely with security engineers to safeguard our critical systems and devices. Regular collaboration with HR, Operations, and tier 1 support technicians will be essential to enable Cover Genius employees throughout their entire employment lifecycle. Your work will be crucial in providing a seamless and secure technology experience for all Cover Genius employees, enabling them to do their best work.

Key Responsibilities




- Administer the fleet of corporate laptops (macOS and Windows) using Mobile Device Management (MDM) platform
- Administration of core business SaaS applications, such as Microsoft 365, Google Workspace, Slack and Okta
- Proactively identify and automate repetitive IT operational tasks
- Serve as the escalation point for the Level 1 support team. Diagnose and resolve complex technical problems related to hardware, software, and network connectivity that require deeper investigation and expertise.
- Develop and maintain runbooks for troubleshooting support requests. Provide training to Level 1 support Technicians
- Assist in gathering evidence and generating reports for internal and external audits Skills &

Experience:
What you will bring:
- At least 2 years of experience in an IT Analyst or Systems Administrator type role
- IAM & SaaS Platform Administration: Demonstrated experience administering major Identity Providers (e.g., Okta, Entra) and SaaS productivity suites (Google Workspace, Microsoft 365).
- Endpoint Management & Security: Hands-on experience managing and securing corporate endpoints using modern Mobile Device Management (MDM) platforms like Microsoft Intune and Kandji.
- Advanced Operating System Knowledge: Deep troubleshooting knowledge of modern operating systems (macOS, Windows 11) within a managed corporate environment.
- Infrastructure as Code (IaC) Familiarity: While the role does not manage cloud infrastructure,



familiarity with IaC concepts and tools like Terraform is desirable for automating the configuration of IT and security tooling.
- Corporate Networking: A practical understanding of modern corporate networking principles, including the configuration and troubleshooting of Wi‑Fi, VPN clients, DNS, DHCP, and the fundamental concepts of a Zero Trust network architecture
- Scripting for Automation: Proficiency in at least one scripting language (e.g., Python, PowerShell, Bash) to automate repetitive IT administration tasks, generate reports, or integrate systems via APIs.
- Bachelor Degree in Information Technology, Computer Science, Information Security, or equivalent practical experience What you will have:
- Analytical Mindset & Meticulous Problem‑Solving: ability to dissect complex technical and security issues, investigate root causes, and implement robust, well‑considered solutions. This is underpinned by an exceptional attention to detail, crucial for security incident analysis and system configuration.
- Proactive Security Focus & Continuous Learning: genuine curiosity and self‑driven motivation to stay current with the ever‑evolving cybersecurity landscape. Actively seeks out knowledge on new threats, vulnerabilities, and best‑practice to anticipate risks rather than just reacting to them.
- Clear Communication & Stakeholder Empathy: Excels at translating complex technical concepts into clear, understandable language for both technical peers and non‑technical employees. Combines strong written skills for precise documentation with a professional, customer‑centric approach when handling user escalations and communicating security requirements.
- Superior Organisation & Adaptability:

📌 IT Engineer II (Sydney)
🏢 Cover Genius
📍 Sydney