Expressions of Interest
- IT Service Delivery Manager At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 85 countries and operations in over 28 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. Trinzic is the future independent company to be created through the planned spin-off of KBR's Mission Technology Solutions business, expected in January 2027. Our people work at the frontier of what is possible, delivering solutions in challenging environments and advancing some of the world's highest-priority national security and space missions. Backed by decades of mission success, deep expertise, and trusted partnerships, Trinzic will launch as a global organization with more than 18,000 employees supporting customers around the world. Join us at a defining moment and help shape the future of a company built to tackle complex challenges and make a meaningful impact. Candidates who join KBR's Mission Technology Solutions business before the spin-off will transition to Trinzic when the separation is complete and will not need to reapply for employment. Think.
KBR.com KBR in Australia With over 65 years working on some of Australia’s largest and most complex projects, KBR has unmatched experience supporting the nation’s critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future. Learn more about KBR in Australia Belong,



Connect and Grow at KBR At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together. The Opportunity We are seeking Expressions of Interest for a highly motivated IT Service Delivery Manager to join our growing team. This is an exciting opportunity for an experienced IT professional who thrives at the intersection of customer engagement, service excellence, operational performance, and project delivery. Working within a energetic Defence environment, you will help shape and enhance IT service outcomes that directly contribute to mission-critical capabilities. As the IT Service Delivery Manager, you will be responsible for establishing, managing, and continually improving service delivery outcomes across a range of Defence systems, applications, and support services. You will act as a trusted partner to Defence stakeholders, IT support agencies, and industry partners, ensuring services are delivered efficiently, effectively, and in alignment with customer expectations and service health objectives. Reporting to the Program Manager – AM&C; System Sustainment, you will have significant autonomy and influence,



leading service delivery initiatives while supporting project planning, governance, forecasting, and continuous improvement activities. This role offers a unique opportunity to contribute to Defence capability while developing innovative solutions that drive growth and operational excellence across the Mission Integration Operating Unit. Responsibilities
- Build and maintain strong relationships with Defence customers and key stakeholders, ensuring service delivery consistently meets or exceeds expectations.
- Define, implement, and improve service delivery processes and procedures based on ITIL and industry best practices.
- Lead and support teams delivering critical IT services, fostering high performance, collaboration, and professional growth.
- Support project planning activities, including scope definition, forecasting, budgeting, scheduling, and governance.
- Identify, manage, and mitigate project and service delivery risks, issues, and dependencies.
- Collaborate with strategy, engineering, and delivery teams to determine solution implementation approaches and successful outcomes.
- Drive continuous improvement initiatives by identifying opportunities to enhance processes, performance, and service efficiency.
- Monitor Service Level Agreements (SLAs), service metrics, and System Health Indicators to ensure operational excellence.
- Act as the primary escalation point for critical incidents and service delivery issues, ensuring timely resolution and effective stakeholder communication.
- Prepare and contribute to key Commonwealth deliverables, including Support Services Management Plans, Performance Measurement Reports, and Program Execution Plans.
- Provide informed recommendations by assessing

📌 Expressions of Interest (Canberra)
🏢 Kbr
📍 Canberra