At Network Insurance House (NIH), we take pride in being one of Australia’s most trusted and successful broking brands. Guided by our core values, we are dedicated to achieving exceptional outcomes for both our clients and our people. You’ll be joining a team known for its strong culture, supportive environment, and great reputation in the industry.

We offer
genuine growth opportunities, learning opportunities, and a workplace that values collaboration and celebrates success. We’recurrentlyseekingaSeniorClaimsExecutivetojoinourMelbourneteam. This role plays a pivotal role in managing a portfolio of highly technical and longtail claims. AbouttheRole Inthisrole,youwillmanageaportfolioofgeneralinsuranceclaims,ensuring theyareprogressedefficiently,accurately,andinlinewithserviceexpectations.
Youwillplayanimportantroleinsupportingclientsthroughtheclaimsprocessandworkingcloselywithinternalandexternalstakeholderstoachie AsaSeniorClaimsExecutive,youwill:
- Manageend-to-endclaimsfromlodgmentthroughtosettlement
- Assesspolicyinformationandsupportclaimsdecision-making
- Liaisewithclients,brokers,insurers,andserviceproviders
- Proactivelyseekopportunitytodevelopprofessionally
- Maintainaccuraterecordsinlinewithcompliancerequirements
- Identifyareasforlearninganddevelopmentanddelivertrainingfor the business
- Workcollaborativelywiththewiderclaimsandbrokingteams
- Proficientlylearnandusemultipletechnologyplatforms At Network Insurance House (NIH), we take pride in being one of Australia’s most trusted and successful broking brands. Guided by our core values, we are dedicated to achieving exceptional outcomes for both our clients and our people. You’ll be joining a team known for its strong culture, supportive environment, and great reputation in the industry.

We offer
genuine career growth, learning opportunities,



and a workplace that values collaboration and celebrates success. We’recurrentlyseekingaSeniorClaimsExecutivetojoinourMelbourneteam. This role plays a pivotal role in managing a portfolio of highly technical and longtail claims. AbouttheRole Inthisrole,youwillmanageaportfolioofgeneralinsuranceclaims,ensuring theyareprogressedefficiently,accurately,andinlinewithserviceexpectations.
Youwillplayanimportantroleinsupportingclientsthroughtheclaimsprocessandworkingcloselywithinternalandexternalstakeholderstoachie AsaSeniorClaimsExecutive,youwill:
- Manageend-to-endclaimsfromlodgmentthroughtosettlement
- Strongabilitytoworkautonomously
- Assesspolicyinformationandsupportclaimsdecision-making
- Liaisewithclients,brokers,insurers,andserviceproviders
- Provideregularupdatesandclearcommunicationtoallstakeholders
- Considerationofpolicycoveragetoidentifypotentialindemnityissues
- Reviewdocumentation,correspondence,andsettlementdetails
- Proactivelyseekopportunitytodevelopprofessionally
- Maintainaccuraterecordsinlinewithcompliancerequirements
- Strongtimemanagementskillsandabilitytoprioritiesandmeetkey deadlines
- Identifyareasforlearninganddevelopmentanddelivertrainingfor the business
- Supportandexecutedisputeresolutionandcontributetopositive outcomes
- Workcollaborativelywiththewiderclaimsandbrokingteams




- Proficientlylearnandusemultipletechnologyplatforms Thisroleoffersvariety,autonomy,andtheopportunitytodevelopyour expertise withinasupportivenationalteamenvironment. AboutYou Youareaproactiveclaimsprofessionalwhoenjoysworkinginafast pacedenvironment,whileprovidingeffectiveandefficientcommunicationand supporttoallstakeholders. Youwillbring:
- Experienceingeneralinsuranceclaims(end-to endexposurepreferred)
- Advancedcustomerserviceskills
- Advancedattentiontodetailandorganisationalskills
- Strongstakeholderengagementandrapportbuildingcapability
- Strongcommunicationandstakeholdermanagementskills
- Confidencemanagingcompetingpriorities
- Acollaborative,team-focusedapproach
- Awillingnesstolearnanddevelopprofessionally You take ownership of your work, communicate clearly, and are motivated by achieving strong outcomes for clients. Perks & Benefits At Network Insurance House, we recognise that our people are at the heart of our success.

We offer
a range of benefits designed to support you both professionally and personally, including:
- Bonus opportunities across all roles
- 12 weeks paid parental leave for both primary and secondary carers
- Free travel insurance
- Salary packaging and novated leasing options Alongside these benefits, you’ll be joining a collaborative national brokerage that genuinely values its people and culture. We are passionate about creating an environment where employees feel supported, empowered and encouraged to grow their careers, with ongoing development and progression opportunities across the business, plus a range of additional employee benefits.

About Us
Network Insurance House (NIH) is a proudly 100% Australian-owned Insurance Broker, backed by the strength of Steadfast Group Ltd, an ASX-100 company. We specialise in general Risk Management, Workers’ Compensation, Claims Ma

📌 Senior Claims Executive (Melbourne)
🏢 Network Insurance House
📍 Melbourne