Flexible Work Hours | Hybrid Model (3 days in the office, 2 days working from home)

Hours of operation 8am-5:30pm Monday-Friday

Permanent, Full-time role

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

As a Claims Consultant within our Group Space for our AWARE fund, you will manage life insurance claims from start to finish, providing a flawless experience for our customer.

In this role you will:

- Assess and manage Group Life claims across TPD, Death and Terminal Illness from lodgement to determination.
- Review medical, financial and legal evidence to make fair, accurate and timely claim decisions.
- Communicate with claimants, trustees, employers and other stakeholders, providing clear and empathetic support throughout the claims process.
- Liaise with internal specialists and external providers, including rehabilitation consultants, medical practitioners, reinsurers and legal representatives.
- Ensure compliance with policy terms, legislation and the Life Insurance Code of Practice while maintaining accurate claim documentation.
- Proactively manage claim progress, identify barriers and drive positive customer outcomes.




- Contribute to continuous improvement initiatives and support enhancements to claims processes and customer experience.
- Maintain current knowledge of life insurance products, claims management practices and industry developments.

Qualifications

- Life insurance claims management experience within Group policy – TPD claims experience is ideal.
- Workers Compensation or Return to Work claims management experience with an Allied Health background
- Strong analytical, problem-solving & time-management skills
- Excellent communication & empathy to support customers during challenging times.
- Solid understanding of injuries, illnesses and treatment

Additional Information

- An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
- We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
- Need adjustments during the recruitment process? Let our team know by getting in touch with us here. —we’re here to support you.

Benefits

- Competitive Salary + Bonus + Annual Reviews
- Wellbeing Benefits – Mental, Physical & Financial Support
- Hybrid working (3 days in office and 2 working from home)
- Permanent, full time role

We are seeking a candidate to join our Claims team at Marsh Australia in the role of Claims Consultant. This role will be based in our Sydney office. This is a hybrid role that has a requirement of working at least three days a week in the office. This is an initial 12-month Fixed term employment.

The role is integral to the delivery of claims management services to our clients. You will handle a portfolio of general insurance claims for Local Government clients, with a focus on liability claims.

📌 Claims Consultant (Sydney)
🏢 Retiring
📍 Sydney