Independence Australia – West Footscray VIC

If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.

About us

Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.

About the role

Operating within our Services department working within a small supportive team, you will play a critical role in enabling and guiding our Support Workers to successfully fulfill their roles.

You will act as a key point of contact for our Support Workers, providing guidance, mentoring and workforce support, coordinating engagement, training and compliance activities, and assisting with the resolution of workforce matters to ensure our team is equipped to deliver safe, high-quality, person-centred services.

This role offers standard full-time hours (Monday to Friday) with potential hybrid working opportunities, based out of our West Footscray Head Office.

What you will do

- Support Worker Guidance & Engagement: Coordinate Support Worker communications and engagement activities, providing guidance, mentoring and support to help Support Workers deliver protected, high-quality and person-centred services.
- Compliance Monitoring & Systems Tracking: Track, monitor, and update compliance databases regarding First Aid, CPR, NDIS Worker Screening Checks, Working with Children Checks (WWCC), and related onboarding documents.
- Training Coordination: Develop structured training schedules,



assign required online training modules and assist in facilitating learning initiatives across the workforce.
- Service Coordination & Administration: Support onboarding processes, maintain accurate data records, spreadsheets, quotes, and service agreements using platforms like Carelink, Monday.com, and digital office tools.
- Team Collaboration & Continuous Improvement: Work collaboratively within a close-knit team to meet key performance targets, refine engagement practices, and ensure privacy and document standards are maintained.

If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.

About us

Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.

About the role

Operating within our Services department working within a small supportive team, you will play a critical role in enabling and guiding our Support Workers to successfully fulfill their roles.

You will act as a key point of contact for our Support Workers, providing guidance, mentoring and workforce support, coordinating engagement, training and compliance activities,



and assisting with the resolution of workforce matters to ensure our team is equipped to deliver secure, high-quality, person-centred services.

This role offers standard full-time hours (Monday to Friday) with potential hybrid working opportunities, based out of our West Footscray Head Office.

What you will do

- Support Worker Guidance & Engagement: Coordinate Support Worker communications and engagement activities, providing guidance, mentoring and support to help Support Workers deliver safe, high-quality and person-centred services.
- Compliance Monitoring & Systems Tracking: Track, monitor, and update compliance databases regarding First Aid, CPR, NDIS Worker Screening Checks, Working with Children Checks (WWCC), and related onboarding documents.
- Training Coordination: Develop structured training schedules, assign required online training modules and assist in facilitating learning initiatives across the workforce.
- Service Coordination & Administration: Support onboarding processes, maintain accurate data records, spreadsheets, quotes, and service agreements using platforms like Carelink, Monday.com, and digital office tools.
- Team Collaboration & Continuous Improvement: Work collaboratively within a close-knit team to meet key performance targets, refine engagement practices, and ensure privacy and document standards are maintained.

About you

You are an upbeat, collaborative, and organized professional—a supportive team player who thrives in a fast-paced environment and possesses a genuine passion for enabling Support Workers in the disability sector.

- Qu

📌 NDIS Engagement (Melbourne)
🏢 Independence Australia
📍 Melbourne