Senior Medical Receptionist and Patient Advocate

Senior Medical Receptionist and Patient Advocate for a Premium Private General Practice

About Next Practice Newstead

Next Practice Newstead is a locally owned and operated, AGPAL-accredited private general practice in inner Brisbane and part of the national Next Practice network.

We operate from a premium, purpose-designed and technology-enabled facility, delivering patient-centred and preventative primary care across women's health, skin cancer medicine, lifestyle and integrative medicine, and corporate health.

Our small multidisciplinary team of GPs and allied health practitioners continues to grow steadily alongside patient demand. Since our ownership transition last year, we have invested significantly in our people, systems, technology, governance and external professional support, while receiving consistently positive patient feedback, including a five-star Google review streak.

Our private billing model supports longer consultations, thoughtful care and a more personalised patient journey. We aim to create an environment where clinicians can practise high-quality medicine while being supported by strong systems and an effective administrative team.

Located close to James Street, Gasworks Plaza and The Emporium precinct, the clinic services a strong executive demographic and benefits from sustained residential and commercial growth.

We're surrounded by some of Brisbane's best cafés, restaurants and amenities. The team makes good use of them too, whether it's a coffee run, team lunch or celebrating birthdays, milestones and special occasions together.

https://newstead.nextpracticehealth.com

Our Vision





Our ambition is to build a gold standard of modern primary care within our community: patient-centred, multidisciplinary and holistic, with a strong focus on preventative medicine, wellbeing and healthy longevity.

We believe exceptional patient care starts with an exceptional care team. Our aim is therefore not only to empower patients, but to empower the people who care for them through the right culture, systems, technology and education.

By creating an environment where clinicians and team members are supported to work at their best, collaborate across disciplines and continually improve how care is delivered, we aim to provide healthcare that is more personalised, proactive, coordinated and sustainable.

Ultimately, our goal is simple: empower our team so they can better advocate for and care for the patients and community we serve.

The Chance

Help create a more thoughtful kind of healthcare experience

Next Practice Newstead is looking for experienced Medical Receptionists and Patient Advocates to join our team. We are a modern, private billing clinic focused on lifestyle and preventative medicine, women’s health, skin cancer medicine, corporate health and personalised care.

Our clinic has a premium feel, but what matters most is how people feel when they are here. We want every patient to feel welcomed, listened to and well supported,



from their first enquiry through to follow up care.

We are open to applicants seeking part time, full time or casual work. This role suits someone who enjoys being organised, takes initiative and understands that excellent reception work is an important part of the patient experience. You will help keep the clinic running smoothly while contributing to a welcoming, considered environment for patients, doctors and colleagues.

Key Responsibilities

Create a welcoming patient experience

- Welcome patients and callers with warmth and professionalism
- Help patients understand what to expect at each stage of their visit
- Keep patients informed about delays and changes
- Communicate clearly and respectfully with patients, referring doctors, hospitals and colleagues
- Manage phone calls, messages, correspondence and follow up

Coordinate appointments and patient information

- Book appointments in line with clinic procedures
- Use Best Practice and HotDoc to manage bookings, patient details, recalls, reminders and communications
- Keep patient information and appointment records accurate
- Prepare relevant medical records and reports as requested
- Organise incoming pathology and other documents for review and filing
- Support smooth patient flow before, during and after consultations

Support billing and daily operations

- Explain the clinic’s fees and payment policies with confidence
- Obtain financial consent and issue invoices and receipts
- Respond to account queries and follow up outstanding accounts
- Complete daily banking, reconciliation and day sheets
- Assist with accreditation and quality

📌 Senior Medical Receptionist and Patient Advocate (Brisbane)
🏢 Lyrian Health
📍 Brisbane