Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for an experienced Deskside Technician – End User Computing (EUC) to provide onsite technical support to end users at corporate locations. The role involves troubleshooting, repairing, installing, configuring, and maintaining end-user computing devices, peripherals, printers, mobile devices, and other workplace technologies.

The candidate will work closely with end users, remote support teams, vendors, and internal stakeholders to resolve incidents and service requests within defined SLAs.

Key Responsibilities

- Provide onsite L1/L2 deskside support to authorized users and ensure incidents and service requests are resolved within agreed SLAs.
- Troubleshoot and resolve issues related to desktops, laptops, monitors, docking stations, keyboards, mice, and other peripherals.
- Perform hardware installation, configuration, upgrade, repair, replacement, and preventive maintenance.
- Support new device imaging, configuration, deployment, and kitting, in coordination with the remote/L2 team.
- Perform PC/System refresh activities on a regular basis.
- Provide software installation, troubleshooting, and break/fix support for end-user applications.
- Troubleshoot LAN, WAN, Wi-Fi, network connectivity, file and print service issues.
- Support users with accessing corporate network resources and appropriate LAN segments.
- Provide support for network printers and scanners, including printer configuration, IP addressing, TCP/IP connectivity, and printer queues.
- Create, modify, and remove printer configurations and queues based on user requests and SLA requirements.
- Coordinate with OEMs, print vendors, and MPS providers for warranty repairs and break/fix issues.
- Provide mobile device support, including basic configuration, assembly, and spare/loaner device management.
- Provide VIP support for desktops, laptops,



mobile devices, display screens, video conferencing systems, docking stations, communication devices, printers, scanners, and wireless connectivity.
- Provide hands-and-feet support for meeting room and AV equipment as required by remote/vendor teams.
- Provide hands-and-feet support for IP telephony break/fix incidents.
- Manage spare pool and loaner inventory for end-user devices and mobile equipment.
- Coordinate with remote support/L2 teams for incidents requiring further technical investigation or escalation.
- Log, update, track, and close incidents and service requests in the ITSM/problem management tool.
- Maintain accurate documentation of troubleshooting activities, resolutions, and asset details.
- Communicate technical information clearly to both technical and non-technical users.
- Provide regular and timely updates to customers, remote teams, vendors, operations, and other stakeholders.
- Proactively identify recurring issues and perform reactive troubleshooting to help prevent future incidents.
- Escalate unresolved issues to appropriate L2/L3 teams, OEMs, or service providers and follow up until resolution.
- Perform other deskside support activities as required.

Service Scope

End User Hardware & Software

- Desktop and laptop support
- Peripheral support
- Current device imaging/configuration/kitting
- Hardware break/fix and replacement
- OEM coordination for warranty repairs
- PC/System refresh
- Spare pool and loaner inventory management
- Local software installation and troubleshooting
- Basic device assembly/configuration
- Break/fix support
- Spare and loaner inventory management

Printer & Scanner Support

- L1 troubleshooting
- Consumable replacement
- Printer/scanner connectivity support
- IP/TCP-IP configuration support
- Escalation to OEM/MPS providers for break/fix issues

Meeting Room Support

- Hands-and-feet support for meeting room and AV equipment
- Coordination with remote/vendor teams for functional issues

IP Telephony

- Basic onsite hands-and-feet support
- Break/fix incident assistance
- Coordination with remote support teams for resolution

Requ

📌 Onsite EUC Desk-side Technician | VIP Support (Melbourne)
🏢 Axiom Technologies
📍 Melbourne