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Salesforce Technical Lead - South Bank, QLD

Apply now Refer a friend Job no: 531865
Brand: Product and Technology
Work type: Full time
Location: Queensland
Categories: Digital and Technology

At Flight Centre Travel Group (FCTG) our purpose is to'open up the world for those who want to see'. Every day, we give people all around the world the chance to experience something amazing – travel

Be the Technical Leader of our Global Salesforce team, setting the direction for how we design, build, release and support Salesforce across Sales Cloud, Service Cloud and Experience Cloud. Own the technical standards, the architecture and the delivery quality of a global team of developers and admins across global time zones, raising their capability through coaching, code review and clear decision-making. Stay hands-on where it matters most.
You'll report to the Global Technical Product Manager & Platform Owner and work closely with product, engineering, UX and business teams. You'll bring a keen eye for detail, a practical, hands-on approach to AI-assisted development, and the appetite to introduce it to a team that is just starting out, with security and quality first.
If you want to shape platform strategy, build a high-performing technical team and deliver work with real business impact, we'd like to hear from you What you'll lead
Team and technical leadership

- Lead, mentor and develop the Global Salesforce technical team, with transparent expectations, regular coaching and growth paths




- Set and enforce technical standards, coding conventions and definition-of-done across the team
- Run code reviews, pair programming and architecture reviews to build capability and keep quality high
- Make and own the technical decisions on complex or contested problems, and explain the trade-offs to technical and non-technical stakeholders
- Contribute to the Salesforce technical roadmap and advise product on feasibility, sequencing and risk

Architecture and delivery
- Lead solution design for Sales, Service and Experience Cloud, covering scalable, secure solutions that integrate with enterprise systems
- Oversee data integration and migration, ensuring security compliance and data integrity
- Lead testing strategy and automated testing, and own release readiness and post-deployment activities
- Lead smooth handovers into support and provide technical leadership on post-deployment issues

Release governance and platform health
- Own release management: deployment schedule, environments, version control and release governance, with the team executing day to day
- Drive adoption of CI/CD, branching strategies and better tooling and methods
- Identify and resolve inefficiencies, reduce technical debt and protect long-term platform sustainability

AI-assisted development: building the capability,



security first
- Introduce AI-assisted development to a team that is early in its journey, starting with a practical, low-risk pilot and expanding as confidence grows
- Define the team's first AI usage guardrails with security and governance partners: what data can and cannot be used, approved tools, and review requirements for AI-generated code
- Coach the team on using AI well (prompting, testing and reviewing AI output, spotting insecure or non-bulkified Apex) so productivity gains don't cost quality
- Measure the impact (cycle time, defect rates, review effort) and report it back to the Platform Owner

Hands-on, where it counts
- Build and configure solutions with Apex, Flow, Lightning Web Components and Lightning App Builder, especially on high-complexity or high-risk work and to set the standard for the team

You'll be a great fit if you have Leadership (essential)

- 6+ years of hands-on Salesforce development, including at least 2 years leading a team of developers or technical delivery
- A track record of growing other engineers, with examples of people you've coached, standards you've introduced and conflicts you've resolved
- Experience making and defending architecture decisions with senior stakeholders
- Excellent communication with technical and non-technical audiences
- Strong judgement in a fast-paced, global environment with competing priorities, and the initiative to drive progress

Technical (essential)
- Strong Apex, Lightning Web Components, SOQL and Flow, with strong Apex debugging skills
- Deep expertise in at least two of Sales Cloud, Service Cloud and Experienc

📌 Global Salesforce Tech Lead (Brisbane)
🏢 Flight Centre Travel Group
📍 Brisbane