Clearpath MSP | Sydney | Full-Time

This role is ideal for someone who enjoys solving technical problems, working directly with clients, and taking ownership of issues through to resolution. If you're looking for a position where you can make an impact rather than simply process tickets, we'd love to hear from you.

About Us

At Clearpath, we help businesses remove the friction from technology.

Our approach is straightforward: provide clear advice, reliable systems, and responsive support that clients can trust. As we continue to grow, we're looking for an experienced Level 2-2.5 IT Support Technician to join our team.

www.clearpathmsp.com.au

Why Join Clearpath?

We believe great technicians should have the opportunity to solve meaningful problems, develop their skills and work closely with clients.

A supportive and highly capable technical team

Exposure to a wide variety of technologies and industries

Opportunities to work on projects and infrastructure, not just support tickets

Career development and ongoing learning opportunities

A culture that values initiative, accountability and professionalism

Salary: $90,000 – $100,000, based on experience

About You

You are a capable and confident IT professional who enjoys both technical challenges and client interaction.

5+ years' experience in IT support, preferably within an MSP environment

Strong troubleshooting skills across Microsoft technologies

Strong English communication skills, both written and spoken

Experience administering Microsoft 365 environments





Solid understanding of Active Directory and Windows Server Products

Knowledge of networking fundamentals and troubleshooting methodologies

Excellent communication and customer service skills

Ability to prioritise workloads and manage multiple client requests

Current driver's licence and willingness to travel to client sites

Azure administration and cloud technologies

Cybersecurity and endpoint protection platforms

Backup and disaster recovery solutions

Experience with ConnectWise, RMM and PSA tools

Exposure to infrastructure projects and migrations

About the Role

You will work across a diverse range of client environments, providing both remote and onsite support while assisting with infrastructure projects and strategic IT improvements.

Key Responsibilities

Troubleshoot and resolve Level 2 and Level 2.5 support issues

Support Microsoft 365 environments including Exchange Online, Teams and SharePoint, Entra ID and Intune

Manage Active Directory users, permissions, policies and group management

Diagnose and resolve networking issues including DNS, DHCP, VPN and firewall connectivity

Support Windows desktops, servers and business-critical applications

Assist with Azure and cloud-based technologies

Deliver onsite support and maintain strong client relationships

Participate in infrastructure upgrades, migrations and IT projects

Document solutions and contribute to continuous improvement initiatives

Unfortunately Clearpath MSP is unable to provide visa sponsorship for this role. Local applicants are encouraged to apply.

📌 IT Onsite Support Technician (Sydney)
🏢 ClearPath MSP
📍 Sydney