NAB in Melbourne is seeking a Fraud Assist Analyst for a frontline inbound call centre role supporting customers affected by fraud. The position is a Full-time Permanent Contract with an initial 12 weeks on-site training, followed by versatile hybrid working.
You will handle up to 40 inbound calls daily, show empathy to vulnerable customers, de-escalate complex enquiries, and provide clear information about NAB processes and products.
📌 Fraud Support Specialist (Melbourne)
🏢 NAB
📍 Melbourne
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