Moncel is one of the fastest growing companies in the online education space. With 7 international brands, and operations in Canada, Australia, and the United States, we are an exciting blend of the technology and learning sectors. Our company is made up of a rapidly growing team of talented professionals, focused on delivering the highest standard of online training to the food and hospitality sectors worldwide.

Over the last decade our start-up has grown from a small team of two in Brisbane, Australia to a global group determined to improve the way online education is performed.

In addition to our business goals in commercial training & education services, we are proud of our commitments to charitable activities. Moncel regularly engages with and donates to organizations that support the community in the area of public health, as well as helping feed tens of thousands of people each year.

About the Role

The Interim Training Operations Manager joins the Operations and Service team in Moncel’s Australian business unit for a 12-month fixed-term contract covering maternity leave. Reporting to the Vice President of Finance and Operations, this role collaborates with Technology and Product teams on platform issues and with Client Support on customer matters. It engages external partners and regulators for food safety, responsible service of alcohol, and workplace health and safety training. The manager drives Australian operations in a distributed, asynchronous first organisation.

What You’ll Be Doing

Monitor the operational health of Australian training delivery for multiple brands

Oversee course enrollment, completion processing, and certificate issuance workflows





Identify and resolve operational issues and escalate when needed

Ensure compliance with food safety, responsible service of alcohol, and workplace safety regulations

Manage relationships with training partners, content providers, and regulators

Collaborate with Client Support to address customer issues and track satisfaction trends

Produce regular operational reports on seat volumes and compliance metrics

Maintain and enhance process documentation for handover readiness

What You Have

Proven experience in operations management for training or compliance functions

Knowledge of Australian regulatory frameworks for food safety, responsible service of alcohol, and workplace safety

Skill in producing structured reports using spreadsheet tools

Proficiency with process documentation and knowledge management platforms

Experience managing external stakeholder relationships and escalations

Strong written communication and attention to detail

Ability to work independently in a distributed, asynchronous first environment

Your Qualifications

Bachelor’s degree in business, operations, or a related field, or equivalent industry experience

At least five years of experience in operations management within a training or compliance environment

Demonstrated understanding of regulated training delivery and certification processes





Proven record of creating clear and accessible standard operating procedures

Experience collaborating with cross functional teams in a remote setting

Strong analytical skills with experience in data reporting cycles

Track record of adapting to technology transitions and process changes

What we're offering:

Fully remote work with flexible schedule

Lead and improve critical operations in a growing business

Collaborate with a diverse, distributed team

Access professional development resources and tools

Contribute lasting process improvements and documentation excellence

Interview Process

The hiring process at Moncel is designed to select the best candidates for a high performance team. It starts with an initial screening interview to gauge qualifications and fit. We then delve into a detailed evaluation of skills and past experiences, including aptitude and practical skills testing. Candidates are also required to provide a comprehensive work history, ensuring a transparent understanding of their professional journey. The final stage involves senior management focusing on cultural fit and alignment with our core values. This thorough process is key to maintaining our high standards and finding candidates who embody our ethos and objectives.

Please Note

At Moncel, we are proud to be an equal opportunity employer. We welcome and actively encourage applications from individuals of all backgrounds, experiences, and lifestyles. If you require accommodations at any stage of our virtual interview process, please don’t hesitate to contact our Human Resources team at **@moncel.com. We are committed to providing

📌 Interim Training Operations Lead – Australia (Brisbane)
🏢 Moncel Australia
📍 Brisbane