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Customer Service Representative

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Job Description

Star Group is a proudly Australian-owned company providing high-quality products and service excellence to some of Australia’s most recognised retail and food brands. Our Customer Service Team is the voice of Star — the first point of contact for our valued clients and the team that keeps everything running smoothly. From answering calls to coordinating deliveries, we’re passionate about creating effortless experiences that make our customers feel supported every step of the way. We’re now looking for a confident, customer-loving professional to join our Mentone office — someone who thrives on the phone, enjoys solving problems fast, and brings energy and warmth to every conversation.

The Role

- As a Customer Service Representative , you’ll be on the front line of our customer interactions — taking calls, responding to queries, managing orders, and keeping our customers informed at every stage of their journey. This role is ideal for someone who enjoys talking to people, takes pride in delivering service excellence, and loves being part of a fast-moving, collaborative environment.



Around 80% of your day will involve direct customer contact via phone and email.

Key Responsibilities:

- Customer Communication: Be the first point of contact — answering calls, emails, and portal queries quickly, professionally, and with a focus on first-call resolution.
- Order & Delivery Management: Process and track customer orders accurately, follow up on deliveries, and keep customers informed at every stage.
- Collaboration: Work closely with the Warehouse, Head of Customer, and Account Managers to resolve issues quick and ensure smooth operations.
- Administration: Maintain customer records and ordering portals, manage the shared inbox, and process returns, credits, and invoices efficiently.

About You:

- You’re a people person with strong communication skills and a natural ability to make customers feel heard and supported. You enjoy staying organised, solving problems quickly, and creating positive experiences over the phone.

You’ll bring:

- Previous experience in customer service, logistics, or order management (senior level preferred).
- Excellent verbal and written communication skills.
- A confident, calm phone manner and genuine enthusiasm for helping others.
- High attention to detail and accuracy.

What We Offer:





- Competitive salary and attractive benefits.
- Supportive, close-knit team culture where your voice matters.
- On-site parking and a modern Mentone office environment.
- Comprehensive onboarding and training for immediate success.

Be the first voice our customers hear when they need help — and start a career in HealthTech with a clear path forward.

Customer Service Representative

Be the first voice our customers hear when they need help — and start a career in HealthTech with a clear path forward.

About HotDoc

At HotDoc, our purpose is to enable the best possible patient experience for everyone in Australia. We build the patient engagement platform that clinics use to let patients book, check in, receive recalls and stay connected with their doctor. Millions of Australians use HotDoc every month — around one in three of us — and the clinics who rely on it expect the support behind it to be as good as the product. That is where you come in.

The role

As a Customer Service Representative you are the first point of contact for our customers — patients, practice staff and practitioners — across phone, chat and email. You will own Level 1 enquiries end to end: understanding the question, resolving it using our knowledge base and tools, and closing the loop so the customer knows exactly what happened. When something needs deeper technical work you triage it accurately and hand it to our Level 2 and 3 specialists with everything they need. You will also carry a share of the team’s administrative work — refunds, acco

📌 Airport Frontline Customer Care (Melbourne)
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