At Focus Dental Specialists, we believe exceptional teams don't happen by chance — they're built through kindness, trust and a shared commitment to excellence. If you're looking for a workplace where you'll be challenged, supported and genuinely valued, we'd love to welcome you to the team.
Dental Specialist Receptionist
At Focus Dental Specialists, we believe exceptional teams don't happen by chance — they're built through kindness, trust and a shared commitment to excellence. If you're looking for a workplace where you'll be challenged, supported and genuinely valued, we'd love to welcome you to the team.
Why you'll love working with us
- Permanent full-time position working just 4 days per week @ $36 per hour + super
- Paid Birthday RDO each year
- Free onsite parking at our Coorparoo practice
- Free street parking at our Paddington practice
- Paid travel between practice locations
- Optional Saturday shifts available at Saturday penalty rates
- Paid team lunches and social events
- Ongoing training and professional development
- Career growth and leadership pathway opportunities
- Variety in your role, combining treatment coordination and reception
- Modern specialist practices with excellent systems and technology
- A genuinely supportive and welcoming team culture
About the Role
As a Specialist Receptionist, you'll enjoy a diverse role where no two days are the same. Combining treatment coordination with reception responsibilities, you'll play an key role in helping patients navigate their treatment journey while ensuring our specialist practices run smoothly.
You'll work closely with our specialists, Senior administrators, reception and clinical team and clinical team to coordinate treatment plans, communicate fees, follow up with patients and make the process of proceeding with treatment as seamless as possible.
This role is ideal for someone who enjoys building relationships, is confident communicating with patients and takes pride in delivering an exceptional patient experience.
Your responsibilities will include:
- Welcoming patients with warmth and professionalism
- Managing incoming phone calls and emails
- Scheduling appointments across multiple specialists and locations
- Coordinating referrals and communicating with referring dental practices
- Preparing patient documentation and correspondence
- Managing patient accounts and processing payments
- Supporting day to day administrative operations
- Working collaboratively with our clinical team to deliver an exceptional patient experience
- Presenting treatment plans, estimates and fees to patients in a clear and professional manner
- Following up patients with outstanding treatment plans and helping them progress to booking
- Coordinating appointments and multi-stage treatment plans across our specialists