POSITION DESCRIPTION

Position Title Human Resources Officer

Location Pemberton View Office, 10 Somerset Drive Albury

Status Full Time

Industrial Instruments The Lutheran Aged Care, NSWNMA and HSU NSW Enterprise Agreement 2023 (as amended) Reporting to Human Resources Manager Last Reviewed October 2026

Lutheran Aged Care (LAC) Albury is a significant service organisation providing a range of aged care services across a number of facilities and the community, designed to meet customer needs. LAC is an independently run, Not for Profit Company primarily funded by the Commonwealth. The organisation has a business structure incorporating the Lutheran Church of Australia (NSW district), the Board of Governance and Chief Executive Officer. The services that are part of this structure are Dellacourt Residential Aged Care facility, Yallaroo Residential Aged Care facility, Home Care Services, Emily Gardens Residential Aged Care facility, Nicholson Park and Pemberton View Independent Living Villages, Administration & Support Services (including pastoral care and volunteer coordination). LAC employs approximately 350 staff (including casuals) comprising nursing, personal care, maintenance, management and administrative staff.

Role Objective

In conjunction with the HR Manager, the Human Resources Officer (HRO) position is responsible for administering and reviewing activities associated with human resources including Work Health and Safety, Worker’s Compensation, HR compliance reporting, recruitment and selection, supporting structures and conditions of employment, remuneration and advantages. The role consults with all but ensures compliance with and advises managers on statutory obligations (i.e. awards legislation, Fair Work Act,



NSWNMA and HSU NSW Enterprise Agreement and community expectations. The HRO is also responsible for the recruitment and engagement of appropriate volunteers to support our residential Wellness and Engagement (Lifestyle) teams.

Key Result Areas & Responsibilities

- In conjunction with the HR Manager, develop, communicate and implement HR strategies, action plans, policies and work practices in conjunction with LAC strategic plans, business needs, legislative changes and aged care standards.
- In conjunction with the HR Manager, assist with the implementation and development of relevant HR systems (inclusive of basic HR management tools) and programs to manage and improve performance and culture, including but not limited to Work Health and Safety behaviour and practice.
- In conjunction with the HR Manager, act to minimise industrial relations issues in all areas of the business; manage industrial relations complaints to effective outcomes; liaise with industry advisers, union representatives, staff and management in developing solutions to workplace / employment relations issues.
- Provide advice and coaching support for managers regarding HR practice, programs and implications.
- In conjunction with the HR Manager, monitor and analyse relevant HR indicators and in consultation with the HR Manager, managers and CEO,



implement appropriate action; provide regular HR metric reports to CEO and Managers.
- Coordinate Worker’s Compensation Claims and Injury Management processes for the organisation; provide timely and effective management of claims for injured workers; work with all internal and external parties with the goal of a safe and quick return to work for injured staff; manage workers compensation expenses to minimise the Worker’s Compensation Premium.
- Establish and manage confidential record keeping systems for staff files.
- Participate as required in staff recruitment and employment ensuring currency and compliance of practices.
- Participate in staff and counselling and disciplinary meetings to ensure currency and compliance of practices.
- Contribute to organisational communications in regard to HR information.
- Develop effective regular communication with the relevant unions and Industry Peak bodies in regard to industrial advice.
- In conjunction with the HR Manager, obtain data from outside sources as directed/required for reports and presentations.
- Liaise with the senior management team and other managers.

Communication

Contribute to organisational communications in regard to HR information. Develop effective regular communication with the relevant unions and Industry Peak bodies in regard to industrial advice. In conjunction with the HR Manager, obtain data from outside sources as directed/required for reports and presentations. Liaise with the senior management team and other managers. Utilise recognised communication tools within the organisation.

Technology

In conjunction with the HR Manager, provide advice to management on electronic HR systems opportunities for improvement as relevant. Deliver HR trans

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