- Lead meaningful change across the organisation.
- Diverse leadership role with broad exposure.

About Our Client

Our client is a well-established organisation that plays a vital role in supporting the local community and delivering essential services across the region. With a strong focus on continuous improvement, customer service and operational excellence, the organisation is investing in its people, systems and processes to enhance outcomes for stakeholders.

Based full-time in Karratha, this role offers the opportunity to join a collaborative leadership team and make a tangible impact across service delivery, business improvement and organisational performance. The organisation fosters a supportive and values-driven culture where innovation, teamwork and accountability are highly regarded.

Job Description

- Lead and mentor a multidisciplinary team, fostering a culture of collaboration, accountability and high performance.
- Oversee the delivery of ICT support services, ensuring responsive, customer-focused outcomes across the organisation.
- Drive business improvement initiatives that enhance operational efficiency, service quality and organisational performance.
- Develop and maintain strong relationships with internal and external stakeholders to support business objectives.
- Coordinate and prioritise team workloads, resources and projects to ensure timely delivery of outcomes.
- Monitor service performance, analyse trends and implement continuous improvement opportunities.
- Support organisational change initiatives through effective communication, engagement and stakeholder management.
- Prepare and deliver reports, insights and recommendations to inform leadership decision-making.
- Contribute to strategic planning,



policy development and the implementation of operational initiatives.
- Ensure compliance with relevant governance, risk management and organisational standards while driving a positive customer experience.

The Successful Applicant

A successful 'Business Improvement Support Coordinator' should have:

- Either based or willing to relocate toKarratha.
- Proven experience leading and developing teams in a customer-focused operational, ICT, business improvement or service delivery setting.
- Strong stakeholder management skills, with the ability to build effective relationships and influence outcomes across all levels of an organisation.
- Experience driving process improvement, organisational change or service enhancement initiatives.
- Demonstrated ability to manage competing priorities, coordinate workloads and deliver outcomes in a fast-paced environment.
- Strong communication skills, with experience engaging diverse stakeholder groups and translating business needs into practical solutions.
- Experience monitoring performance, analysing data and preparing reports to support informed decision-making.
- A collaborative leadership style with a focus on coaching, accountability and continuous improvement.
- Sound understanding of governance, risk management and compliance within a business environment.
- The ability to work effectively with technical specialists and business stakeholders to deliver customer‑centric outcomes.
- Relevant qualifications and/or equivalent experience in business, information technology, management or a related discipline.

What's On Offer

- Permanent employment.
- Salary Package of $172,000 - $180,000 (including base salary, allowances & 13% Superannuation)
- Location in Karratha.

Quote job ref: JN-102026-7128288

📌 Business Improvement Support Coordinator (Karratha)
🏢 Michael Page
📍 Karratha