Lead a 12-month program to simplify, redesign and improve People & Culture services across the employee lifecycle.

Working across Recruitment & Talent, People Services, People Information, Immigration and People Systems, you will lead the review and redesign of priority people processes, reducing unnecessary complexity, manual effort and operational demand while improving employee and manager self-service.

A key focus of the role will be establishing effective governance, prioritisation, measures and benefits realisation for continuous improvement, while building capability across People & Culture to ensure improvements are embedded and continue beyond the 12-month program.

Key Accountabilities

- Strategy, Improvement & Delivery - establish, lead and deliver a prioritised portfolio of People & Culture improvement initiatives
- Process & Service Design - lead end-to-end reviews and redesign of employee lifecycle processes
- Service Demand & Capacity - identify the drivers of operational demand and develop solutions that reduce unnecessary effort and improve service capacity
- Data, Insights & Service Performance - use data and operational insights to identify improvements, establish baselines and measure performance
- Digital Enablement - partner with key stakeholders to maximise SuccessFactors capabilities and enable greater self-service
- Employee Experience - apply user-centred design principles to create a simple, consistent and effective people experience
- Stakeholder & Change Leadership - partner and engage with stakeholders across the organisation to design, implement and embed sustainable improvements

About You





You are an experienced improvement professional who brings strong expertise in process and service design, business transformation and operational improvement. You will bring:

- Significant experience leading complex improvement initiatives in a large organisation.
- Expertise in end-to-end process improvement, service design and operational excellence, ideally within People & Culture.
- Strong analytical and problem-solving skills, including root-cause analysis and identifying opportunities to reduce operational demand.
- Experience leading cross-functional initiatives involving people, process, technology, risk and controls.
- Strong stakeholder engagement, facilitation and influencing skills, including with senior leaders.
- Experience leading change from design through to implementation, embedding and benefits realisation.

Perks of Working at RMH

- Meaningful Work
Make a real difference in the lives of patients, families and our community.
- Career Growth
Access learning, development, and diverse career opportunities.
- Supportive Culture & Belonging
Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
- Innovation
Help shape the future of healthcare through research, technology and new models of care.
- World-Class Excellence




Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
- Enjoy great employee benefits
Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
- Work in the Parkville Precinct
Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

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Healthcare Services More than 10,000 employees

The Royal Melbourne Hospital (RMH) began in 1848 as Victoria’s first public hospital.

Today our care extends from the City through Royal Park, with mental health and aged care services across the inner west.

We operate a statewide trauma service and lead centres of excellence across neurosciences, nephrology, oncology, cardiology and virtual health.

Our collaborations set new benchmarks in health excellence, including the world-renowned Peter Doherty Institute for Infection and Immunity, our joint venture with the University of Melbourne.

And while the work we’re doing takes us in inspiring new directions, we lead with kindness that defines a better standard of care.

The Royal Melbourne Hospital (RMH) began in 1848 as Victoria’s first public hospital.

Today our care extends from the City through Royal Park, with mental health

📌 People Experience Improvement Lead (Melbourne)
🏢 The Royal Melbourne Hospital
📍 Melbourne