HOBAN Recruitment is seeking motivated and customer-focused professionals for multiple APS3 Participant Support Officer opportunities within a large Federal Government organisation. This rewarding frontline role provides essential support to participants, customers and stakeholders, helping deliver positive outcomes through high-quality customer service and administrative support.
Multiple Locations | Bega, Coffs Harbour, Katoomba, Windsor, Parramatta, Penrith, Tamworth, Tweed Heads & Wollongong
If you have a background in customer service, service delivery or the disability sector and are passionate about helping others, this could be the perfect opportunity to make a meaningful impact.

About the Role

As an APS3 Participant Support Officer, you will be the first point of contact for participants and stakeholders, providing professional support through face-to-face, phone and email interactions.
Key responsibilities include:

- Delivering exceptional customer service and resolving enquiries
- Providing frontline support in a busy office environment
- Managing participant and stakeholder enquiries via phone, email and in person
- Triaging and escalating complex matters to appropriate teams
- Maintaining accurate records and managing shared inboxes
- Making outbound calls to participants and stakeholders as required
- Supporting administrative, project and operational activities
- Conducting research and assisting with issue resolution
- Working collaboratively within a team to achieve service delivery outcomes
- Contributing to continuous improvement initiatives and positive participant experiences
- Competitive pay rate of$38.89 per hour, including casual loading,



providing you with financial stability and recognition for your expertise.
- 12% superannuation to secure your future and support your retirement planning.
- ASAP start date to 31 December 2027 subject to client requirements, allowing you to embark on this exciting opportunity without delay.
- Full-time position, offering37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
- Opportunity to work within a Federal Government environment
- Comprehensive training and onboarding program
- Collaborative and inclusive team culture
- Potential hybrid work arrangements following successful completion of initial training requirements

HOBAN Recruitment is seeking motivated and customer-focused professionals for multiple APS3 Participant Support Officer opportunities within a large Federal Government organisation. This rewarding frontline role provides essential support to participants, customers and stakeholders, helping deliver positive outcomes through high-quality customer service and administrative support.
Multiple Locations | Bega, Coffs Harbour, Katoomba, Windsor, Parramatta, Penrith, Tamworth, Tweed Heads & Wollongong
If you have a background in customer service, service delivery or the disability sector and are passionate about helping others,



this could be the perfect prospect to make a meaningful impact.

- Delivering exceptional customer service and resolving enquiries
- Providing frontline support in a busy office environment
- Managing participant and stakeholder enquiries via phone, email and in person
- Triaging and escalating complex matters to appropriate teams
- Maintaining accurate records and managing shared inboxes
- Making outbound calls to participants and stakeholders as required
- Supporting administrative, project and operational activities
- Conducting research and assisting with issue resolution
- Working collaboratively within a team to achieve service delivery outcomes
- Contributing to continuous improvement initiatives and positive participant experiences

Benefits

- Competitive pay rate of$38.89 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
- 12% superannuation to secure your future and support your retirement planning.
- ASAP start date to 31 December 2027 subject to client requirements, allowing you to embark on this exciting opportunity without delay.
- Full-time position, offering37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
- Opportunity to work within a Federal Government environment
- Comprehensive training and onboarding program
- Collaborative and inclusive team culture
- Career development and valuable government experience
- Potential hybrid work arrangements following successful completion of initial training requirements

About You

To be successful in this role, you will demonstrate:

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