We are seeking an experienced Closing Duty Manager to join our dynamic team in Fortitude Valley. This is a full-time position where you will be responsible for overseeing the smooth and efficient closure of our venue at the end of each operating day. As the senior manager on duty during closing hours, you will ensure all staff follow proper procedures, maintain our high standards of service and hospitality, and safeguard our premises and assets. This role is pivotal in maintaining our reputation for excellence and ensuring our guests leave with unforgettable experiences.

What you'll be doing

Supervise and manage all closing procedures, including cash reconciliation, till counts and secure banking of revenue

Oversee the cleaning and sanitisation of the venue to maintain health and safety standards

Conduct final security checks of the building, ensuring all areas are secure before departure

Manage and motivate closing shift staff, ensuring all tasks are completed efficiently and to standard

Handle customer queries and complaints professionally, ensuring resolution to guest satisfaction

Monitor stock levels and report any discrepancies or issues to management

Maintain detailed closing reports and communicate any incidents or concerns to the management team

Ensure compliance with all licensing, health and safety regulations

Manage the departure of guests and maintain a safe, welcoming atmosphere throughout service

Support staff wellbeing and provide guidance on operational procedures

What we're looking for

3+ years Proven experience as a Duty Manager or similar supervisory role within hospitality venues, bars, restaurants or hotels

Strong knowledge of cash handling procedures, point-of-sale systems and financial reconciliation

Excellent leadership and communication skills with the ability to manage and motivate diverse teams

Comprehensive understanding of health, safety and licensing requirements in the hospitality industry





Outstanding customer service skills and the ability to handle challenging situations with professionalism

Meticulous attention to detail and organisational skills

Ability to work independently with minimal supervision during closing hours

Physical capability to manage the demands of closing procedures, including standing for extended periods

Current understanding of responsible service of alcohol practices

Flexibility to work varied shift patterns, including late nights and weekends

Current RMLV and approved managers licence

Gaming experience is desirable

What we offer

Working with us means joining a vibrant, innovative hospitality venue known for exceptional experiences and a strong team culture. We offer competitive remuneration packages, opportunities for professional development and career progression within our growing business. Our team benefits from staff discounts, flexible scheduling where possible, and a supportive work workplace that values your contribution. We prioritise the wellbeing of our employees and foster an inclusive workplace where diversity is celebrated. If you require any adjustments or support during the recruitment process, we encourage you to speak with us.

About us

Cloudland is a premier hospitality venue located in the heart of Fortitude Valley, Brisbane. We are dedicated to creating unforgettable experiences through creative design, world-class service and a commitment to excellence. Our venue is known for its vibrant atmosphere, exceptional events and commitment to hospitality standards. We pride ourselves on our passionate team, our attention to detail and our mission to be a destination venue that guests return to time and again.

Apply now

If you are an experienced Closing Duty Manager seeking an exciting opportunity in a dynamic hospitality environment, we would love to hear from you. Please submit your application including your CV and a cover letter detailing your relevant experience today.

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📌 Closing Shift Manager — Elevate Guest Experience (Brisbane)
🏢 Cloudland
📍 Brisbane