BusinessAnalyst

Full-time (35hpw) temporary up to December 2027 with possibility of ongoing

Salary Range - $116,981 -$129,492 +super

Location flexible across Revenue NSW offices with hybrid working

Revenue Digital is seeking an enthusiastic BusinessAnalyst to play a key role in supporting the delivery of digital modernisationprograms whilst also contributing to the ongoing operation and enhancement ofcritical taxes services.

Working within a multidisciplinary delivery team, therole will partner with business stakeholders, subject matter experts, technicalteams and product owners to lead the analysis of businessneeds, gather and document requirements, support solution delivery, andcontribute to continuous improvement initiatives.

Thesuccessful candidate will be equally comfortable facilitating workshops,documenting business processes and requirements, collaborating with internaland external stakeholders, developers and testers in a modern digital deliveryenvironment.

Key Responsibilities:

- Elicit, analyse, document and validate business, functional and non-functional requirements
- Facilitate workshops, interviews and cooperative sessions with stakeholders
- Analyse current and future state business processes and identify opportunities for improvement
- Work with Product Owners, developers, testers, business representatives and other analysts to support solution design and delivery
- Translate complex business needs into clear, actionable requirements for technical delivery teams
- Support backlog refinement, prioritisation and planning activities within an Agile delivery environment
- Contribute to testing activities including requirements traceability, test scenario development,



defect triage and business acceptance testing
- Build and maintain effective relationships across Revenue NSW, business representatives and technology teams
- Support BAU enhancements, incident investigations and continuous improvement initiatives
- Provide explicit and concise communication, reporting and updates to project and business stakeholders

To besuccessful in this role you will demonstrate:

- Experience as a Business Analyst delivering business and technology initiatives in complex environments
- Strong analysis, requirements gathering and documentation skills
- Solid communication skills with the ability to translate technical concepts for business audiences and business needs for technical teams
- Ability to manage competing priorities and deliver quality outcomes within agreed timeframes
- Experience working within Agile, iterative or hybrid project delivery environments
- Exposure to modern digital platforms, API's cloud-based solutions or contemporary software delivery practices is highly regarded
- Knowledge of Revenue NSW Business Taxes revenue types and related processes is desirable but not essential

For enquiries regarding this position, please contact Christopher Reay via [email protected]

AboutRevenue NSW





Revenue NSW is the state's principalrevenue management agency and is part of the Department of Customer Service.

Revenue Digital provides a suite ofcontemporary digital services for NSW Government customers and staff thatadminister grants, resolve fines and collect revenue for the State in a fair,efficient and timely manner. We do thisin line with legislation, customer expectations and industry best practices, tomake it easier for over 100,000 businesses and more than three millionindividuals to interact with the NSW Government. We focus on simplifyingprocesses and improving access to services through modern, user-centred digitalsolutions.

We are proud of our diverse andregional team and welcome flexible working. We are open to this role beingbased at any one of our offices - Parramatta, Lithgow, Maitland, Gosford,Wollongong. Regular travel may be required to engage with the team and ourpartners at Parramatta.

Why work for Revenue NSW? There are lots of reasons why a rolewith us is rewarding:

- Flexible office location across NSW
- Hybrid working, compressed hours and generous leave conditions, so you canmake time for what counts
- Accrued Days Off (days in lieu) in addition to Annual Leave
- Ongoing access to industry approved self-learning tools
- Career agility including opportunities to work on different programs
- The opportunity for meaningful work that matters to all of us in NSW
- Corporate wellbeing programs with access to Fitness passport

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Closing Date: 23rd October, Friday at 10am

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📌 Business Analyst (Australia)
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