Residential Care Officer / Senior Team Leader

At Genesis Health Services (GHS), we are care-driven and committed to providing exceptional services and support, with a strong focus on people living with disabilities. The care and support we provide are individually tailored to meet each participant’s unique needs, with the aim of enhancing quality of life and promoting independence. Our passion and expertise in delivering high-quality care are integral to who we are as an organisation.

Our journey in care services dates back to 2006 when we established a Home Care Agency providing support to individuals and families within the comfort of their homes and communities

About Organisational Context

At Genesis Health Services (GHS), we are care-driven and committed to providing exceptional services and support, with a strong focus on people living with disabilities. The care and support we provide are individually tailored to meet each participant’s unique needs, with the aim of enhancing quality of life and promoting independence. Our passion and expertise in delivering high-quality care are integral to who we are as an organisation.

Our journey in care services dates back to 2006 when we established a Home Care Agency providing support to individuals and families within the comfort of their homes and communities

Key Responsibilities
Support and Care

- Create, implement, and amend individualised care plans as necessary to support participants' physical, emotional, and social well-being.

- Promote participants' independence by providing them with support programs which encourage participation in activities that enhance their skills and confidence.





- Monitor participants’ health and well-being, reporting any changes or concerns in reports and identifying methods and strategies to improve their condition.

- Ensure an individual's family members are informed of the education and care requirements needed to assist the client’s wellbeing.

Person-Centred Support

- Monitor and oversee the delivery of participant support to ensure individual rights, dignity, independence, choice, and control are upheld within the residential workplace.

- Conduct thorough interviews with participants to gather detailed information about their situations and challenges, carefully evaluating the nature of their difficulties and determining the extent and severity of the issues experienced.

- Empower participants to make informed choices and maintain control by providing information about various agencies and resources that can address their concerns, including external agencies such as the NDIS Quality and Safeguards Commission. Offer support in accessing these resources if participants encounter difficulties.

- Enable participants to exercise informed choice and control by providing information regarding various agencies or information sources for further support, and assist in accessing them when needed.

- Promote participants' rights to freedom of expression,



self-determination, and decision-making.

- Support each participant's right to the dignity of risk in decision-making, helping them make informed choices about the benefits and risks of options under consideration.

- Communicate with participants in a way that takes into account their individual communication needs to maximise comprehension.

- Assess participants' community participation needs and coordinate access to appropriate community, social, educational, and welfare services.

Community Engagement

- Develop and coordinate strategies to facilitate participants' engagement with family, social networks, and community activities in accordance with their individual goals and support plans.

- Work collaboratively with families, community groups, and external agencies to enhance participants' quality of life and community integration.

- Evaluate community needs and available resources for health, welfare, housing, employment, training, and other services and facilities.

Record Keeping and Reporting

- Maintain accurate and up-to-date records of participants' care, progress, and any incidents, ensuring compliance with organisational policies and NDIS requirements.

- Examine record keeping of Disabled Carers to identify participants who require further hands-on assistance and action further strategies as necessary.

- Prepare reports and documentation as required, including contributing to care reviews and assessments.

Safety and Security

- Maintain a safe and secure environment by adhering to health and safety regulations, including infecti

📌 Senior Residential Care Leader — Enable Independence (Melbourne)
🏢 genesishealthservices
📍 Melbourne