Support Coordinator - Full Job Description

Differs per hour (Qualifications) | Permanent Part-Time, Full-Time | Day Shift, Office Hours

At Dantae Support Services , we believe effective Support Coordination starts with listening, understanding what matters to the participant and helping people make informed decisions about their own supports.

Our Support Coordinators work alongside participants to help them understand and use their NDIS plans, connect with suitable services and strengthen their confidence in navigating the NDIS and broader community.

This is a participant-focused role for someone who values independence, problem-solving, clear communication and genuine choice and control.

What You Can Expect

A participant-focused role built around individual goals and priorities

Opportunities to work with participants with diverse circumstances and support needs

Regular engagement with families, providers and community services

A solid focus on participant capacity building and independence

Variety across plan implementation, service connections and problem-solving

A supportive and collaborative team environment

Opportunities to develop strong knowledge of the NDIS and local service systems

Meaningful work that helps participants gain greater confidence and control over their supports

Good Support Coordination should make the NDIS easier to navigate, not more complicated.

About the Role

As a Support Coordinator with Dantae Support Services , you will work alongside participants to help them understand their NDIS plans, identify suitable supports and build a network that reflects their needs, goals and preferences.

Rather than making decisions for participants, your role is to provide information,



explore options and support informed decision-making.

You will help participants implement their plans, connect with providers and mainstream or community services, respond to changing circumstances and progressively build their ability to manage their own supports wherever possible.

Your Role May Include

Helping participants understand their NDIS plan and funded supports

Exploring the participant's goals, priorities and preferred way of receiving support

Identifying appropriate providers and community services

Presenting participants with suitable options so they can make informed choices

Supporting participants to establish new services and supports

Helping coordinate multiple providers where supports need to work together

Building connections with mainstream and community services

Monitoring whether supports are meeting participant needs and goals

Identifying gaps or barriers within a participant's support arrangements

Supporting participants through changes in circumstances

Preparing for plan reassessments and other NDIS processes

Helping participants understand service agreements, budgets and available funding

Supporting communication between participants and their approved support network

Building participant confidence and capacity to navigate services more independently

Key Responsibilities





As part of the Dantae Support Services team, you will be expected to:

Keep the participant's goals, preferences, rights and choices at the centre of Support Coordination

Help participants understand and implement their NDIS plans

Provide clear and accessible information about available support options

Support participants to exercise genuine choice and control

Identify services that are appropriate to participant needs rather than simply directing participants to particular providers

Build and maintain effective working relationships with participants and approved stakeholders

Monitor whether support arrangements continue to meet participant needs

Identify service gaps, barriers and emerging concerns

Support participants to resolve problems within their support network

Maintain professional boundaries and manage potential conflicts of interest appropriately

Maintain accurate, timely and meaningful participant records

Follow privacy, confidentiality, consent and information-sharing requirements

Identify and appropriately escalate safeguarding or significant risk concerns

Work within applicable NDIS requirements and Dantae Support Services policies

Support participants to develop greater independence in managing their supports over time

Participant Choice & Decision-Making

Support Coordination should strengthen a participant's ability to make decisions rather than replace it.

Our Support Coordinators are expected to:

Listen to what the participant wants

Understand their goals, preferences and priorities

Explain options in a way that is clear and accessible

Allow participa

📌 NDIS Support Coordinator | Empower Participant Choice (Moreton Bay)
🏢 Dantae
📍 Moreton Bay