At ICC Sydney, Australia's leading convention, exhibition and entertainment precinct, we're more than just a world class venue and brand - we're a community of passionate professionals dedicated to putting our people first. As part of our close-knit team, you'll help deliver unforgettable events and experiences in a space that fosters creativity and collaboration.

The Consortium involving Darling Harbour Live, Placemaking NSW, and ICC Sydney, as part of the Public Private Partnership (PPP) delivering ICC Sydney, includes the architectural landmark - The Cutaway, as part of the PPP portfolio. With its striking architecture and prime location in the heart of Barangaroo, The Cutaway is a premium stage for festivals, immersive experiences, corporate launches, exhibitions, gala dinners and creative industry showcases - making it an extraordinary location for our team members to work.

We prioritise inclusivity and support, creating an environment where every team member can thrive. If you need any adjustments during the recruitment process, don't hesitate to reach out to our team at *email_hidden* or call 02 9215 7***. You can also connect with one of our internal diversity streams for additional support.

At ICC Sydney, Australia's leading convention, exhibition and entertainment precinct, we're more than just a world class venue and brand - we're a community of passionate professionals dedicated to putting our people first. As part of our close-knit team, you'll help deliver unforgettable events and experiences in a space that fosters creativity and collaboration.

The Consortium involving Darling Harbour Live, Placemaking NSW, and ICC Sydney, as part of the Public Private Partnership (PPP) delivering ICC Sydney,



includes the architectural landmark - The Cutaway, as part of the PPP portfolio. With its striking architecture and prime location in the heart of Barangaroo, The Cutaway is a premium stage for festivals, immersive experiences, corporate launches, exhibitions, gala dinners and creative industry showcases - making it an extraordinary location for our team members to work.

We prioritise inclusivity and support, creating an workplace where every team member can thrive. If you need any adjustments during the recruitment process, don't hesitate to reach out to our team at *email_hidden* or call 02 9215 7***. You can also connect with one of our internal diversity streams for additional support.

About this opportunity

Join ICC Sydney as our next Assistant Manager, Customer Services, stepping into a pivotal leadership role where you will drive operational excellence, coach frontline teams, and ensure every client and visitor enjoys a seamless, memorable experience at world-class events.

We are seeking a dynamic professional with strong communication, stakeholder management, and problem‑solving skills, who thrives in fast‑paced environments and is passionate about delivering high‑end customer service while fostering a culture of collaboration and continuous improvements.

- Provide day‑to‑day leadership, coaching,



and operational support to Customer Services Supervisors and frontline teams to ensure exceptional service delivery at events.
- Oversee event‑day operations including crowd flow, usher placement, rostering, and venue presentation, ensuring a protected, efficient, and welcoming environment for clients and visitors.
- Support recruitment, onboarding, training, and performance management to maintain high standards and team capability.
- Liaise with internal stakeholders (Event Delivery, Security, Reception, Event Planning) and external partners to coordinate resources and logistics for successful event execution.
- Monitor and manage customer enquiries or complaints, escalating complex issues as needed and ensuring timely, effective resolutions.
- Assist with labour planning, cost control, and resource allocation to align with event requirements and budget targets.
- Promote and uphold ICC Sydney's values, behaviours, and safety standards, contributing to a positive, inclusive, and high‑performing team culture.

Required Skills & Experience

- Current knowledge of hospitality, convention and exhibition industry
- Strong Customer Service skills and the ability handle difficult situations
- People Management and able to have tough conversations
- Working knowledge of MS Office suite including Word, Excel, PowerPoint, Outlook, Copilot
- Ability to manage multiple tasks and prioritise work
- Ability to work under pressure and meet deadlines
- High standard of communications skills
- Ability to influence and negotiate with key stakeholders
- Excellent personal presentation
- Well organised with attention to detail
- Proven ability to use initiative and be solutions driven
- Valid working right

📌 Assistant Manager, Customer Services (Sydney)
🏢 International Convention Centre Sydney (ICC Sydney)
📍 Sydney