Are you an experienced IT or cybersecurity specialist? Are you already established in your career or, are you looking to take the first step? Would you like to work for an organisation with great benefits and a supportive culture? Inverell Shire Council is looking for someone like you for the role of ICT Support Officer. As part of the Information Services team, the ICT Support Officer assists in delivering, administering and maintaining secure, robust, highly available and cost effective Information and Communication Technology (ICT) systems and services.

About the role

As a key member of the Information Services team, Council's ICT Support Officer provides or supports the delivery of a variety of services to Council including but not limited to:

- Assisting with the administration, maintenance and support of Council's ICT infrastructure, networks, servers, software applications and Microsoft 365 environment.
- Providing first-level and escalated technical support to Council staff for hardware, software, mobile devices and business applications.
- Supporting Council's cybersecurity systems, Essential Eight controls, security awareness training, incident response and ICT risk management activities.
- Assisting with the administration of websites, intranet platforms, user accounts, access permissions, remote access services and approved AI technologies.
- Maintaining backup, disaster recovery and business continuity arrangements, including testing and documentation of recovery processes.
- Supporting audiovisual systems, livestreaming of Council meetings, CCTV systems and virtual desktop environments.
- Liaising with staff, external contractors and service providers to ensure the effective delivery of ICT services and projects.




- Developing and maintaining ICT documentation, records and operational procedures, while contributing to the continuous improvement of Council's technology services.
- Ensuring all ICT activities are undertaken in accordance with Council policies, cybersecurity requirements, records management obligations and workplace health and safety standards.

A full description of the position duties is available here .

Remuneration shall range from $1,679.70 to $1,809.03 gross per week, and a normal work week shall consist of 35 hours per week.

Why work for Inverell Shire Council?

As one of the largest employers in the Inverell area, Council provides a variety of opportunities and advantages to staff:

- Enjoy ongoing training and professional development.
- Local government is a rewarding industry where you get to directly serve and work to improving the Inverell community for everyone.
- Council actively promotes a healthy work-life balance with health and wellbeing days, active social club, and a positive and friendly atmosphere among colleagues.

In addition to a collaborative and supportive work setting, staff at Inverell Shire Council enjoy a range of other benefits, including but not limited to:

- Access to flexible working arrangements, including flex time for eligible staff.
- Salary packaging options,



including remote area rental and remote area mortgage packaging and novated leasing
- Generous leave entitlements, including 4 weeks of annual leave, 1 week of MyLeave, and access to long service leave after only 5 years of service
- Fitness Passport provides access to a local gym and Inverell Aquatic Centre for a discounted rate, and Gold members also enjoy access to gyms and fitness facilities across Australia.
- For those who may join us from outside of Inverell, enjoy participation in The Welcome Experience to help settle in, find schools, leisure or just an opportunity to socialise with other locals.

Selection criteria

Essential

- Relevant tertiary or industry based qualifications acceptable to the Director Corporate and Community Services.
- NSW Class C Drivers Licence.
- Skills and experience relating to identifying solutions, installation, maintenance and troubleshooting, hardware and software applications; including but not limited to network and computer operating systems, personal computer operations, mobile devices and office productivity applications.
- Demonstrated skills and experience in the administration and support of Microsoft 365 services, including user and access management, Microsoft Teams, Exchange Online, SharePoint, endpoint and device management, and associated security services.
- Demonstrated skills and experience in cybersecurity administration, including identity and access management, endpoint security, patching and vulnerability management, security monitoring, and assisting with cybersecurity incident response.
- Knowledge and practical experience in implementing and maintaining cybersecurity controls, including the Austra

📌 ICT Support Officer (Inverell)
🏢 Inverell Shire Council
📍 Inverell