We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Are you ready to be an important part of this ever-transformational journey?

At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.

Duration: Perm Role

Role Summary

The L3 Azure Service Integrator will be responsible for providing advanced technical support, integration, governance, and operational leadership across Azure cloud services. The role requires deep hands-on expertise in Azure infrastructure, networking, identity, security, monitoring, automation, and service management.

The candidate will act as a senior escalation point for complex Azure incidents, service integration issues, cloud platform changes, and cross-functional technical coordination. The role will also be responsible for driving operational excellence, automation, proactive monitoring, cost optimization, and platform reliability in line with Azure best practices such as reliability, security, cost optimization, operational excellence, and performance efficiency. Microsoft’s Azure Well-Architected Framework also emphasizes secure, reliable, performant,



cost-optimized, and operationally excellent workloads.

- Key Responsibilities
- 1. Azure Cloud Operations & L3 Support
- · Provide L3 support for Azure infrastructure and platform services.
- · Troubleshoot complex issues across Azure compute, storage, networking, identity, monitoring, security, and backup services.
- · Act as the final technical escalation point for P1/P2 incidents and critical service-impacting issues.
- · Perform deep-dive root cause analysis and recommend permanent fixes.
- · Participate in major incident bridges and customer technical calls.
- · Ensure timely incident resolution in line with SLA and operational commitments.
- · Integrate Azure services with enterprise systems, monitoring platforms, ITSM tools, security tools, and automation workflows.
- · Support service onboarding, transition, and integration of recent Azure workloads into steady-state operations.
- · Coordinate with application, infrastructure, network, security, DevOps, and service management teams.
- · Ensure Azure services are integrated with monitoring, alerting, backup, patching, access management, and change processes.
- · Maintain service integration documentation, runbooks, SOPs, and operational handover documents.
- · Manage and support Azure services including:




- o Azure Backup and Recovery Services Vault
- o Azure Monitor and Log Analytics
- o Azure SQL / Managed Instance, where applicable
- o Azure Kubernetes Service, where applicable
- · Support subscription, resource group, tagging, naming convention, and governance standards.
- · Review platform health, capacity, availability, and resilience.
- 4. Monitoring, Observability & Automation
- · Configure and manage Azure Monitor, Log Analytics, alerts, dashboards, and workbooks.
- · Develop KQL queries for operational insights and troubleshooting.
- · Automate repetitive tasks using Azure Automation, PowerShell, Azure CLI, Logic Apps, or DevOps pipelines.
- · Drive proactive monitoring, self-healing, automated remediation, and operational efficiency initiatives.
- · Microsoft identifies observability, automation, DevOps practices, and safe deployment practices as key areas of operational excellence in Azure workloads.
- 5. Security, Governance & Compliance
- · Implement and support Azure governance using Azure Policy, Management Groups, RBAC, Blueprints or equivalent governance controls.
- · Review identity and access management using Microsoft Entra ID, RBAC, PIM, MFA, and conditional access.
- · Support vulnerability remediation, secure configuration, logging, and compliance requirements.
- · Work with security teams to review Defender for Cloud recommendations and remediate risks.
- · Ensure adherence to customer security standards and cloud governance policies.
- 6. Change, Release & Problem Management
- · Assess technical impact and implementation risk for Azure changes.
- · Prepare and review implemen

📌 Senior Azure Service Integrator (Melbourne)
🏢 HCLTech - Australia and New Zealand
📍 Melbourne