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Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all‑in‑one solution.

Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all‑in‑one solution.

Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

- We are Mission First – Our Mission determines what we work on, where we invest, and where we focus.



Every decision runs through a single filter: does this accelerate our Mission?
- We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part or how we operate, innovate, and scale
- We Live by Our Values – we role model our values 100% of the time
- We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

As a dedicated HR Partner, you will nurture and establish stakeholder relationships to drive the development and implementation of comprehensive HR strategies through the EH Way and AI‑first methodology. You will optimise the overall HR health and performance of your client portfolio by providing instrumental guidance on HR and legal compliance, taking a risk‑management approach to complex industrial relations (IR) and employee relations (ER) matters. You will serve as the “expert in the room,” ensuring clients feel confident in our mission to make employment easier and more valuable.

Your key focus areas will be

- Expert Advisory Resolution: Resolve 100% of reactive compliance and legislative queries (terminations, investigations,



disciplinary matters) on the fly with sound IR/ER judgment from day one.
- Customer Satisfaction & Retention: Maintain high client engagement scores and zero “avoidable churn” by building robust, trust‑based relationships with C‑suite and line manager stakeholders.
- AI Integration & Efficiency: Achieve a “Superhero” rating for internal efficiency by documenting and sharing at least three AI‑driven “hacks” or workflows that accelerate the delivery of HR advice.

This will include

Strategic Advisory & Client Management

- Strategic Planning: Develop and deliver strategic HR plans, review performance frameworks, and drive employee engagement for a portfolio of 4–15 clients.
- Portfolio Growth: Build your assigned portfolio to full capacity within the first 6 months, managing client expectations in line with fair use guides.
- Commercial Management: Actively manage the commercial relationship, navigating pushback and providing advice that clients may not want to hear while maintaining trust.
- Pre‑Sales Support: Represent the HR Partner team in pre‑sales environments to showcase expertise to prospective clients.

Technical HR & Compliance

- Expert IR Advice: Provide “on the fly” best‑practice advice on IR, compliance, and legislative queries from day one.
- Case Management: Manage complex reactive queries including terminations, investigations, and disciplinary matters with a high degree of technical substance.
- HR Audits: Conduct compliance audits to ensure employment contracts and policies remain legally sound and consistent.
- The EH Way & AI Innova

📌 Legal Innovation Partner (Warrnambool)
🏢 NetDocuments
📍 Warrnambool