ARA Group is seeking an experienced Level 2 IT Service Desk Analyst to join our Melbourne VIC team. This full time role focuses on troubleshooting level 2 incidents, documenting troubleshooting steps in our ITSM system, and supporting the level 1 desk during overflow.
Work includes maintaining IT security policy, supporting MS Teams & Zoom rooms and cloud-based phone systems, mentoring teammates, and contributing to process improvements.
📌 Level 2 IT Service Desk Analyst (Melbourne)
🏢 ARA Group
📍 Melbourne
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