Ready to make a splash in your career? WaterNSW is seeking an experienced Licensing Officer (Full-Time, Max Term until January 2028) to join our Licensing Operations team.

Reporting to the Licensing Operations Team Leader, as a Licensing Officer you will play an important role in delivering licensing services and helping customers understand and navigate water licensing and approval requirements. You will manage a varied workload of licensing enquiries, applications and transactions, from assessing and validating applications through to processing customer requests and maintaining accurate licensing records. You will ensure matters are managed in accordance with relevant legislation, policies, procedures and WaterNSW requirements, while providing customers with clear, consistent and practical information about their licensing obligations.

No two days will be the same. This is a busy, fast-paced role where you will manage competing priorities, problem-solve and work towards customer service standards and timeframes, while maintaining a strong focus on accuracy and delivering a positive customer experience. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you'll be supported to build a rewarding career.

Location:

Tamworth or Hunter Hub (Beresfield) is our preferred location for the role. However, we may be open to considering having the successful candidate to be based in Albury, Dubbo or Narrabri.

Our Perks and Benefits:

At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines,



that’s why we offer a load of benefits:

- Flexible working
- Work a 9-day fortnight at Full pay on the Enterprise Agreement
- Up to 16 weeks paid parental leave
- Fertility leave
- Corporate wear allowance
- Professional development and educational assistance
- Access to remote area benefit packaging (based on work location)
- Salary starting from $82,127 base + 12% Super
- And so much more

Position Purpose:

To provide a streamlined point of contact for customers as well as processing applications and conducting administration activities, and maintain compliance with legislation and regulatory guidelines, whilst putting safety first.

What you'll do:

- Utilise policies and procedures to ensure applications are received, receipted, and validated accurately and in line with WaterNSW service standards.
- Manage workflow of applications, allocating applications to the correct area as per Assessment & Approvals team (A&A;) procedures.
- Undertake administration activities to enable customers to secure and manage their water access licences and approvals in a manner consistent with legislation and WaterNSW standards.
- Prepare regular reporting as required to monitor and provide insights into the processing of applications and customer service standards.




- Process applications to ensure compliance with regulatory requirements and WaterNSW standards, and provide reporting and insights to improve customer experience.
- Work collaboratively with the A&A; team to support effective change management process and leverage technology to improve performance standards and embed recent ways of working in assessments and approvals.
- Resolve customer queries and complaints as the first point of contact for A&A;, escalating issues where appropriate and in line with A&A; procedures.

What we are looking for:

- Certificate III in Business or related discipline or equivalent experience.
- Experience delivering outstanding customer service in a high-volume, customer-facing environment, including providing support through phone and virtual channels.
- Demonstrated ability to build rapport with customers, respond to enquiries, and effectively manage and resolve customer concerns and conflicts.
- Foundational knowledge of regulatory and legislative frameworks and how to apply this in the workplace.
- Strong interpersonal and communication skills with a proactive, solutions-focused approach to problem-solving and willingness to learn and take on new challenges.
- Able to manage competing priorities, adapt to changing business needs, and effectively multitask in a fast-paced environment.
- Current NSW Drivers Licence.
- Nice to Have: Experience and skills working with mapping and geospatial tools and data.

Who we are:

WaterNSW operates the state's dams, capturing and storing water, and then supplying it ready for distribution - for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state,

📌 Licensing Officer (Tamworth)
🏢 State Water
📍 Tamworth