Are you ready to be part of a team of high performing digital experts? Grow your career surrounded by colleagues who are energised by the opportunity to produce marketing and client experience service solutions that have big social impact.

The prospect

Join our Marketing & Client Service team as our full-time permanent Digital Advancement Business Analyst. Based in our Brisbane CBD head office, with a hybrid working pattern, and reporting to our Digital Advancement Manager, you’ll support digital, AI and technology-enabled initiatives that improve our client intake, service outcomes and operational productivity.

Your exceptional stakeholder management skills will see you partnering with business, technical and vendor stakeholders to analyse processes, define requirements, support solution delivery and coordinate testing. Your focus will be on delivering clear requirements and effective stakeholder alignment – delivering practical changes to improve our client experience.

You’ll love spending time with our people, understanding how they use our tools and tech, and have the problem-solving mentality to really get to the bottom of their needs. You’ll get to work in a team of passionate individuals who love making things better for our business, and our clients.

Here’s how you’ll help us stay ahead of the pack:

- Collaborate with Marketing and Client Service, Legal, IT and other stakeholders to define functional and non-functional requirements.
- Translate business needs and complex processes into clear user stories, acceptance criteria, test cases and technical requirements.
- Analyse current processes and design improvements that strengthen efficiency, scalability, data quality and client outcomes.




- Support solution design and delivery across digital platforms, system integrations, data flows, reports and dashboards.
- Contribute to product planning, roadmap priorities and the delivery of Digital Advancement initiatives.
- Lead test planning and UAT, coordinate bug triage and help resolve issues before and after implementation.
- Support change and adoption through stakeholder communication, user-centred design, training and ongoing support.
- Use AI tools responsibly to support analysis, research, process improvement, reporting and decision-making.
- Monitor emerging technology and recommend practical improvements that keep our ways of working competitive and effective.

Are you ready to be part of a team of high performing digital experts? Grow your career surrounded by colleagues who are energised by the opportunity to produce marketing and client experience service solutions that have big social impact.

The opportunity

Join our Marketing & Client Service team as our full-time permanent Digital Advancement Business Analyst. Based in our Brisbane CBD head office, with a hybrid working pattern, and reporting to our Digital Advancement Manager, you’ll support digital, AI and technology-enabled initiatives that improve our client intake, service outcomes and operational productivity.





Your exceptional stakeholder management skills will see you partnering with business, technical and vendor stakeholders to analyse processes, define requirements, support solution delivery and coordinate testing. Your focus will be on delivering clear requirements and effective stakeholder alignment – delivering practical changes to improve our client experience.

You’ll love spending time with our people, understanding how they use our tools and tech, and have the problem-solving mentality to really get to the bottom of their needs. You’ll get to work in a team of passionate individuals who love making things better for our business, and our clients.

Here’s how you’ll help us stay ahead of the pack:

- Collaborate with Marketing and Client Service, Legal, IT and other stakeholders to define functional and non-functional requirements.
- Translate business needs and complex processes into clear user stories, acceptance criteria, test cases and technical requirements.
- Analyse current processes and design improvements that strengthen efficiency, scalability, data quality and client outcomes.
- Support solution design and delivery across digital platforms, system integrations, data flows, reports and dashboards.
- Contribute to product planning, roadmap priorities and the delivery of Digital Advancement initiatives.
- Lead test planning and UAT, coordinate bug triage and help resolve issues before and after implementation.
- Support change and adoption through stakeholder communication, user-centred design, training and ongoing support.
- Use AI tools responsibly to support analysis, research, process impro

📌 Digital Transformation Analyst – AI-Driven, Hybrid (Brisbane)
🏢 Shine Lawyers
📍 Brisbane