Experienced Medical / Allied Health Receptionist – Physiotherapy Clinic

Prime Physiotherapy & Sports Injury Clinic – Hamilton QLD

Experienced Medical Receptionist / Practice Administrator

Prime Physiotherapy & Sports Injury Clinic | Hamilton, Brisbane

$32–$38 per hour + super | Depending on experience

Are You the Kind of Receptionist Patients Remember?

Prime Physiotherapy & Sports Injury Clinic is looking for an experienced, energetic and proactive Medical Receptionist / Practice Administrator to join our Hamilton clinic.

We’re looking for someone who brings positive energy to the clinic — someone who naturally smiles, loves talking to people and makes patients feel genuinely welcome from the moment they walk through the door or call us.

You’ll also be highly organised, proactive and commercially aware — confident managing accounts, following up outstanding payments, keeping the diary productive and turning genuine enquiries into bookings through excellent communication.

If you're someone who notices what needs doing and gets it done, we'd love to meet you.

What You’ll Do

You’ll take ownership of:

- Warmly greeting patients and creating an exceptional patient experience

- Answering calls with warmth, confidence and professionalism

- Managing new patient enquiries and helping convert enquiries into bookings

- Booking, confirming, rescheduling and rebooking appointments

- Proactively managing cancellations and diary gaps

- Processing payments and private health claims

- Managing accounts receivable and following up outstanding invoices





- Medicare, WorkCover, DVA and NDIS administration

- Liaising with insurers, case managers and healthcare providers

- Managing emails, referrals and patient documentation

- Encouraging patient feedback and reviews

- Assisting with patient communication and clinic marketing

- Supporting our physiotherapists and administration team

Accounts experience is particularly important. We’re looking for someone who takes ownership of outstanding accounts and follows them through to resolution.

Who We’re Looking For

Ideally, you’ll have:

- 2–3+ years’ medical or allied health reception experience

- A naturally warm, engaging and enthusiastic personality

- A genuine love of interacting with patients and bringing positive energy to the workplace

- Outstanding telephone and face-to-face communication skills

- Strong accounts, billing and follow-up experience

- Experience with Cliniko or similar practice-management software

- Knowledge of Medicare, WorkCover, DVA, NDIS and/or private health

- Excellent organisation and attention to detail

- Confidence handling current patient enquiries

- Initiative, reliability and a strong work ethic





- A positive attitude and genuine team mentality

- The ability to take ownership and follow things through

We can teach systems. What we’re really looking for is someone with warmth, initiative, accountability and pride in doing an excellent job.

Why Join Prime Physiotherapy & Sports Injury Clinic?

Prime Physiotherapy & Sports Injury Clinic is an established Brisbane physiotherapy practice with our main private clinic in Hamilton and additional clinic locations in Goodna, Inala and Camira.

We believe people do their best work when they feel supported, trusted and genuinely valued. We want Prime Physiotherapy at Hamilton to be a workplace where you enjoy coming to work, feel part of the team and can build a role that fits alongside your life.

What You’ll Get

- $32–$38/hour + super, depending on experience

- Family-friendly and flexible working arrangements

- A genuinely caring, supportive and welcoming team

- A positive workplace culture where people help and respect each other

- Free gym membership

- Discounted physiotherapy treatments

- Access to health and wellbeing education

- Opportunities to learn from experienced physiotherapists and healthcare professionals

- Regular support, team communication and opportunities to develop professionally

- A varied role with genuine responsibility and autonomy

- Training and support to help you succeed

- Opportunities to develop your skills in medical administration, accounts and practice operations

📌 Experienced Medical (Brisbane)
🏢 Prime Physiotherapy & Sports Injury Clinic
📍 Brisbane