JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As a Car Park and Workplace Coordinator at JLL, you’ll be at the heart of creating exceptional workplace and car park management experiences for our clients and their employees. This role combines hands-on operational management with community-building initiatives, ensuring every aspect of both car park and workplace runs smoothly and professionally. You’ll oversee car parking management from permit processing through to monthly financial reporting, while also supporting day-to-day workplace operations including mail services, locker allocations, vendor coordination, and event support.



We embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career, and in this role, you’ll develop expertise across multiple operational disciplines while building meaningful relationships with employees, building management, and external vendors. Your attention to detail and customer-focused approach will be essential as you manage inquiries, resolve escalations, conduct floor inspections, and support the initiatives that foster community and connectivity across the workplace. What sets JLL apart is our culture of collaboration, locally and across the globe, and you’ll experience this firsthand as you work closely with cross-functional teams to deliver seamless operations and maintain a productive, well-maintained environment.

An overview of the role:

- Car Parking Management - Operational administrative rolefocused on managing all aspects of employee parking programs, combining customer service, financial administration, and vendor coordination responsibilities.
- Process, review, and approve parking permits for eligible employees while managing customer inquiries, escalations, violation appeals, and monthly invoicing with accurate financial reporting
- Support general employee enquiries across multiple channels including in person, ServiceNow, Microsoft Teams, and Outlook, while managing mail room operations,



courier requests, and stock management
- Oversee locker allocations, conduct regular audits, and coordinate with the Workplace team to manage vendor operations for soft services including cleaning, handyperson, concierge, and mailroom
- Conduct regular floor inspections to identify maintenance needs and coordinate prompt resolution with relevant stakeholders, while supporting PC and mobile asset management for onboarding and offboarding employees
- Provide event support by coordinating room and event space bookings, ordering catering as required, and working with stakeholders to ensure spaces are set up appropriately while maintaining comprehensive day-to-day office operations

Sounds like you? This is what we are looking for:

- Prior relevant experience in hospitality, workplace operations, or office operations environments with strong organizational skills and attention to detail
- Exceptional customer service skills and professionalism, with a genuine passion for hospitality and creating positive workplace experiences in fast-paced environments
- Ability to work independently while being highly collaborative as part of a wider team, with solid written and verbal communication skills and confidence engaging across a wide range of stakeholders
- Familiarity with workplace technology and systems including ticket management tools, Microsoft Suite (Excel, Word, etc.), booking platforms, and collaboration tools
- Demonstrated adaptability and effective problem-solving skills, with ability to proactively identify areas for improvement and address them, plus experience managing car parking operations and vendor coordination (preferred)

Benefits:

📌 Car Park and Workplace Coordinator (Melbourne)
🏢 Jones Lang Lasalle
📍 Melbourne