Please attach a professional photo on your résumé and read the job description carefully before applying.

Client Experience & Front of House Coordinator

Saint Serene, Hawthorn

Saint Serene is looking for a polished, organised and proactive Front of House Coordinator to manage the client experience and help keep the clinic running smoothly.

This is a fast-paced role combining reception, hospitality, client communication, social media and clinic operations.

Key Responsibilities

Greet clients and manage the client experience

Prepare customised beverages

Manage bookings and client appointments

Send personalised videos and text messages to clients

Manage client confirmations and follow-ups

Post Instagram Stories throughout the day

Film treatments and clinic activity

Open and close the clinic

Clean and flip treatment rooms

Maintain clinic cleanliness and presentation

Support clinicians with anything they need throughout the day

Stay aware of the clinic schedule and what needs to happen next

What We Are Looking For

Highly organised

Proactive

Calm under pressure

Confident with clients

Well presented

Reliable and punctual

Comfortable receiving feedback

Comfortable working in a fast-paced environment

Able to take initiative without constantly being told what to do

Saint Serene operates Monday to Friday, 11:00 AM to 6:00 PM, Saturday 11:00AM to 5:00PM

You will arrive at 9:45 AM every shift for structured training and clinic preparation before opening.

Daily training may include:

Communication

Systems

Skin and treatment knowledge

Role-play

Clinic operations

OUR CULTURE

Saint Serene operates with a spirit of excellence.

We believe in clear expectations, accountability, training and continuous improvement.

Please attach a professional photo on your résumé and read the job description carefully before applying.

Client Experience & Front of House Coordinator

Saint Serene, Hawthorn

Saint Serene is looking for a polished,



organised and proactive Front of House Coordinator to manage the client experience and help keep the clinic running smoothly.

This is a rapid-paced role combining reception, hospitality, client communication, social media and clinic operations.

Key Responsibilities

- Greet clients and manage the client experience

- Prepare customised beverages

- Manage bookings and client appointments

- Send personalised videos and text messages to clients

- Manage client confirmations and follow-ups

- Post Instagram Stories throughout the day

- Film treatments and clinic activity

- Edit simple social media content using CapCut

- Open and close the clinic

- Clean and flip treatment rooms

- Maintain clinic cleanliness and presentation

- Support clinicians with anything they need throughout the day

- Stay aware of the clinic schedule and what needs to happen next

What We Are Looking For

- Highly organised

- Proactive

- Calm under pressure

- Excellent at multitasking

- Confident with clients

- Well presented

- Reliable and punctual

- Comfortable receiving feedback

- Comfortable working in a fast-paced environment

- Able to take initiative without constantly being told what to do

Hours & Training

Saint Serene operates Monday to Friday, 11:00 AM to 6:00 PM, Saturday 11:00AM to 5:00PM

You will arrive at 9:45 AM every shift for structured training and clinic preparation before opening.

Daily training may include:

- Client experience

- Communication

- Systems

- Sales

- Objection handling

- Skin and treatment knowledge

- Role-play

- Clinic operations

OUR CULTURE

Saint Serene operates with a spirit of excellence.

We believe in clear expectations, accountability, training and continuous improvement.

LONG-TERM CAREER OPPORTUNITY

Saint Serene is expanding, and as the business grows there will be opportunities for our strongest team members to move into more senior roles.

Potential pathways may include:

- Senior Front of House

- Client Experience Management

- Clinic Operations

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📌 Client Experience (Melbourne)
🏢 Saint Serene
📍 Melbourne