FYI is a product-led SaaS company with a focus on cloud document management, automation and practice management for accountants. We seek a Technical Support Specialist to investigate, troubleshoot and resolve platform issues, collaborating with Support, Product and Engineering to reduce repeat incidents and improve client outcomes.
You’ll contribute to onboarding, feature releases and platform adoption, while maintaining thorough documentation and knowledge resources for the team.
📌 SaaS Technical Support Specialist (Adelaide)
🏢 M3Dicine
📍 Adelaide
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